Freshdesk + Froged

Create new Freshdesk tickets when conversations are tagged in Froged

When a conversation is tagged in Froged, this workflow ensures you never miss a customer query by instantly creating a ticket in Freshdesk. It streamlines your customer service process, making sure all tagged conversations in Froged are promptly addressed as tickets within your Freshdesk platform. This automation enriches your customer support, saving time and enhancing responsiveness.

When this happens...
Conversation Tagged
Triggers when a conversation is tagged.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

- Tag Name
Trigger
Instant
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New Contact Created
Triggers when a new contact with email is created.
Trigger
Instant
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Contact Starts Conversation
Triggers when a new conversation is created.
Trigger
Instant
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- User ID
- Email
- Tag NameRequired
Action
Write
- User ID
- Email
Action
Search

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

Contact Unsubscribed
Triggers when a contact unsubscribes from Froged emails.
Trigger
Instant
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- Tag Name
Trigger
Instant
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- User ID
- Email
Action
Write
- User ID
- Email
- Select EventRequired
- Url
- Referrer
- Title
- UserAgent
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.