DNSFilter + Freshservice

Create tickets in Freshservice when new blocked pages are visited in DNSFilter

Streamline your cybersecurity and IT support tasks with this seamless workflow. When a blocked page is visited in DNSFilter, a ticket is instantly created in Freshservice, ensuring immediate action. Save time, boost efficiency, and maintain your online security effortlessly with this practical automation.

When this happens...
Blocked Page Visited
Triggers when a user's DNS query is blocked by a policy.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshservice for your domain.
ActionWrite

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Supported triggers and actions

- Organization
- Site
Trigger
Instant
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- Organization
- Site
Trigger
Instant
Try It
- Organization
- Site
Trigger
Instant
Try It
- MSPRequired
- NameRequired
- AddressRequired
Action
Write
- OrganizationRequired
- PolicyRequired
- DomainRequired
Action
Write

- OrganizationRequired
- PolicyRequired
- CategoryRequired
Action
Write
- OrganizationRequired
- SiteRequired
- PolicyRequired
Action
Write

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

- Organization
- Site
Trigger
Instant
Try It
- Organization
Trigger
Instant
Try It
- Organization
- Site
Trigger
Instant
Try It
- OrganizationRequired
- PolicyRequired
- CategoryRequired
Action
Write
- OrganizationRequired
- PolicyRequired
- DomainRequired
Action
Write
- OrganizationRequired
- SiteRequired
- Roaming ClientRequired
- PolicyRequired
Action
Write
- OrganizationRequired
- NameRequired
- Address
- Disable Roaming Clients for conflicting VPN agents?
- IPs/Hostnames
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval TypeRequired
- ApproverRequired
Action
Write

About DNSFilter

DNSFilter is a cloud-based, AI-driven content filtering and threat protection service.

Learn more

Related categories

Security & Identity Tools

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

Server Monitoring

DNSFilter + Freshservice

Create tickets in Freshservice when new blocked pages are visited in DNSFilter

Supported triggers and actions

Account Activity Occurred

Blocked Page Visited

Dynamic Hostname Not Resolving

Create Organization

Add to Allow List

Allow Category in a Policy

Assign Policy to a Site

New Ticket

Updated Ticket

Add Notes to a Ticket

Create Requester

API Request (Beta)

Blocked Page Form Submitted

Invoice Available

Policy Changed

Block Category in a Policy

Add to Block List

Assign Policy to a Roaming Client

Create Site

New User

Update User

Create Ticket

Request Ticket Approval

About DNSFilter

Related categories

About Freshservice

Related categories