CivicEngage + ManageEngine ServiceDesk Plus Cloud

Create requests in ManageEngine ServiceDesk Plus Cloud for new CivicEngage calendar events

Effortlessly streamline your event management process with this CivicEngage and ManageEngine ServiceDesk Plus Cloud integration. When a new calendar event is added in CivicEngage, this workflow automatically creates a request in ManageEngine ServiceDesk Plus Cloud, ensuring all event-related tasks are promptly addressed. Save time and stay organized by connecting these two apps for seamless event tracking and support.

When this happens...
New Calendar Event
Triggers when a calendar event is created.
TriggerPolling
automatically do this!
Create Request
Creates a new request.
ActionWrite

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Supported triggers and actions

- Alert CategoryRequired
Trigger
Polling
Try It
- News Flash CategoryRequired
Trigger
Polling
Try It
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write

Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Request IDRequired
Action
Search

- Calendar CategoryRequired
Trigger
Polling
Try It
- Calendar IdRequired
- Event TitleRequired
- Event StartRequired
- Event EndRequired
- StatusRequired
- Description
- Display in Feature Area
Action
Write
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About CivicEngage

CivicEngage is a local-government website design and hosting platform. This platform is used by 2,500+ clients and 55,000+ local government users. CivicEngage is one product in the larger CivicPlus integrated technology platform for local government.