Brevo + Deskpro

Send transactional emails in Brevo when new tickets are created in Deskpro

Streamline your customer service process with this efficient workflow. When a new ticket arrives in Deskpro, a transactional email is instantly sent via Brevo. This means you'll never miss an update and can respond to customer concerns promptly. Achieve continuous communication and improved customer satisfaction without manual intervention.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Send Transactional Email
Sends an email from your Brevo account with HTML or plain text content.
ActionWrite

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Supported triggers and actions

New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
New Ticket Reply
Triggers when a ticket is answered.
Trigger
Instant
Try It
Ticket Update
Triggers when a ticket is updated.
Trigger
Instant
Try It
- NameRequired
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Write
- SubjectRequired
- PersonRequired
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Write

- NameRequired
Action
Search
- QueryRequired
Action
Search

- Email AddressRequired
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Search or write
- Campaign StatusRequired
Trigger
Polling
Try It
Contact Added
Triggers when a Brevo contact is added.
Trigger
Polling
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Update if Contact ExistsRequired
- Email
- Mobile number of contact (SMS)
- Email Blacklisted
- SMS Blacklisted
- Lists
- Lists Update Type
- Attributes (Deprecated)
- Treat values as category ID for attributes of type `category`
Action
Write
- Company Name or IDRequired
Action
Write
- Update if the deal already existRequired
- Deal name or IDRequired
- Use Category IDs for Attributes
- Deal PipelineRequired
- Deal StageRequired
Action
Write
- Deal name or IDRequired
Action
Write
- Record typeRequired
Action
Write
- ToRequired
- Cc
- Bcc
- Sender Name
- Sender EmailRequired
- Reply to Name
- Reply to EmailRequired
- SubjectRequired
- HTML Content
- Text Content
- Attachments Url
- Attachment Files
- Tags
Action
Write
- Email of contactRequired
- Lists to unsubscribeRequired
Action
Write

New Person
Triggers when a new person is created.
Trigger
Polling
Try It
- Ticket Filter
Trigger
Instant
Try It
- IdRequired
- Is Note
- Format
- MessageRequired
Action
Write
- Email AddressRequired
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
Action
Write
- IdRequired
- Department
- Subject
- Person
- Status
- Labels
Action
Write
- EmailRequired
Action
Search
- NameRequired
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
Action
Search or write
- QueryRequired
- SubjectRequired
- PersonRequired
- Person Name
- Message
- Format
- Is Note
- Message Author
- Department
- Agent
- Status
- Labels
Action
Search or write
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- List NameRequired
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Update if the company already existRequired
- Company name or IDRequired
- Use Category IDs for Attributes
Action
Write
- Company name or IDRequired
Action
Write
- Deal name or IDRequired
Action
Write
- Email of contact
- Mobile number of contact
Action
Write
- Record typeRequired
Action
Write
- EmailRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About Brevo

Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses grow.

Related categories

Email Newsletters

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Related categories

Customer Support

Related Zap Templates

Send transactional emails in Brevo when new tickets are created in Deskpro

Related Zap Templates

Send transactional emails in Brevo when new tickets are created in Deskpro

Brevo + Deskpro

Send transactional emails in Brevo when new tickets are created in Deskpro

New Organization

New Ticket Reply

Ticket Update

Create Organization

Create Ticket

Find Organization

Find Ticket

Find or Create Person

New Campaign Status

Contact Added

Contact Unsubscribed

Marketing Email Delivered

Marketing Email Opened

Transactional Email Delivered

Add or Update Contact

Delete Company

Add or Update Deal

Find Deal

Add or Update Associations

Send Transactional Email

Unsubscribe Contact

New Person

New Ticket

Add Message to Ticket

Create Person

Update Ticket

Find Person

Find or Create Organization

Find or Create Ticket

Link Clicked

Contact Subscribed to Specific List(s)

Contact Updated

Marketing Email Hard Bounced

Transactional Email Hard Bounced

Transactional Email Opened

Add or Update Company

Find Company

Delete Deal

Find Contact

Remove Associations

Test Create

API Request (Beta)

About Brevo

Related categories

About Deskpro

Related categories

Related Zap Templates

Related Zap Templates