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Front: App of the day

App of the day

1 min read

Front: App of the day

By Krystina Martinez · September 23, 2020

When your team is working from a shared inbox, things can get messy, fast. Emails can often end up in the wrong inbox, sent to the wrong person, or worse—lost in the shuffle.

If you mainly interact with customers via email, this is the kind of nightmare Front can solve. Front is a collaborative tool that allows you to create shared inboxes where email, social media messages, SMS, and other communications all live in one place.

Sounds chaotic? In Front, you can create rules to automatically sort new messages and route them to the right person. Instead of forwarding messages to a teammate, Front enables you to assign messages to a person. Find yourself sending the same email over and over? Use a canned response to save time, and customize the parts you need to send a personalized message without the extra work.

It's easy to collaborate in Front. All you have to do is mention teammates in email threads so they can see information and chat internally. Need help composing a tricky email to a customer? You can share drafts with your team and collaborate on writing the perfect message.

Built-in integrations with popular apps like Salesforce also keep critical information at your fingertips, so you rarely have to leave your inbox.

Streamline your communications with Front to take the headache out of managing messages.

You can automate your email with Zapier's Front integrations. Here are a few popular workflows to get you started:

New to Zapier? It's a tool that helps anyone connect apps and automate workflows—without any complicated code. Sign up for free to use Front with Zapier.

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Krystina Martinez picture

Krystina Martinez

Krystina Martinez is a writer on Zapier's content marketing team, based in Dallas, Texas. When she's not working, you can find her sewing, exercising, or watching anime and gymnastics.

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