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Easily address your customer feedback with forms.app

By Elena Alston · October 24, 2022

These days, plenty of teams everywhere depend on customer feedback to shape their product roadmap. Whether it's general feedback for your product, a specific request for support, or an issue that's come up and needs a quick fix, your customers will most likely fill out a form to let you know. 

This is exactly where forms.app shines. You can use this online form builder to collect new leads, gather customer insights, take orders, and much more. Its intuitive interface lets you build forms, quizzes, and surveys from scratch or a template, all while keeping the customer experience in mind. 

But once you receive that customer feedback or support request, how do you go about addressing them? If you use a project management tool like Trello, you probably don't want to manually go through your form submissions, adding all the details to a new project card. 

Fortunately, you can create a simple Zap (our word for automated workflows) that will automatically create a new card in Trello whenever someone submits a form through forms.app with the same info in the form. That way, you can automatically create and log projects without having to hop between apps to copy and paste information. 

The challenge: You shouldn't have to manually create a new card in Trello every time a customer submits a form for you. When your customers fill out a form about a specific issue or request, copying and pasting that information into Trello is time-consuming and labor-intensive. Plus, it's relatively easy for key information to fall through the cracks. 

The solution: Save yourself time and resources creating new project cards for your team based on user feedback. Automatically create new cards in Trello with information pulled from your forms.app submissions every time a customer replies, keeping your whole team in the loop on tasks that need to be addressed. 

Ready to try it yourself? To get started with a Zap template—our pre-made workflows—just click on it, and we'll guide you through the set-up process. It only takes a few minutes.

Create Trello cards for new forms.app form responses

Create Trello cards for new forms.app form responses
  • forms.app logo
  • Trello logo
forms.app + Trello

Zap difficulty: Beginner

Top tip: Don't use Trello to manage projects? No problem! forms.app connects with tons of project management tools through Zapier, so you can still easily stay on top of tasks related to your customer forms. 

This is just the start of all that you can do with forms.app and Zapier. Zapier supports thousands of apps, so you can automate almost any task at work. Start building your Zap now with forms.app, and see what you can create. 

New to Zapier? It's an automation tool that helps anyone connect apps and automate workflows—without any complicated code. Sign up for free to use this app, and many others, with Zapier.

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'