* **Account.name**
* The name of the Account that left the feedback. It serves as the key value for the Account and prevents the creation of multiple Accounts with the same name.

* **Contact.name**
* The name of the Contact who provided the feedback.
* **Contact.email**
* The email address of the Contact who provided the feedback. This serves as the key value for the Contact and prevents the use of duplicate email addresses

* **Agent.email**
* The email address of the Agent in charge of responding to the feedback. This serves as the unique identifier for the Agent and prevents the use of duplicate email addresses.

The value indicating the original source through which the customer initially submitted the feedback.

A list of tags that you want to assign to the feedback.
The tags can be categories or simple tags that can be used to classify the feedback.
Tags can have a tree structure, with up to **3 levels**.
You can use **/** as a delimiter to specify a tree from the root to the leaf.

The priority of the feedback, which can be set to **Urgent**, **High**, **Mid**, or **Low**. This value can be used as a reference when filtering feedback by priority.

The numerical score given by the customer along with their feedback content. This score can range from **0** to **10** (**integer values only**) and can accommodate metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and others.

The date the feedback is created.
If date is not given, the date when the request is made is automatically assigned to the feedback.
It must be **RFC3339** format

Syncly uses AI to automatically categorize and analyze customer feedback, providing a scalable solution for feedback management.

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