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Symphony + Kayako Integrations

How to connect Symphony + Kayako

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Supported triggers and actions

What does this mean?
  • Symphony triggers, actions, and search
    Send Message
    Sends a message to a chat room.
    Action
    Write
  • Kayako triggers, actions, and search
    New Conversation
    Triggers whenever a new conversation is created.
    Trigger
    Instant
  • Kayako triggers, actions, and search
    New Organization
    Triggers when a new organization is created.
    Trigger
    Instant
  • Kayako triggers, actions, and search
    New User
    Triggers when a new user account is created.
    Trigger
    Instant
  • Kayako triggers, actions, and search
    New Reply
    Triggers whenever a reply is received on a conversation (also triggered on the first post).
    Trigger
    Instant
  • Kayako triggers, actions, and search
    Tag Added to Conversation
    Triggers when a tag is added to a conversation.
    Trigger
    Instant
  • Kayako triggers, actions, and search
    Tag Added to Organization
    Triggers when a tag is added to an organization in Kayako.
    Trigger
    Instant
  • Kayako triggers, actions, and search
    Tag Added to User
    Triggers when a tag is added to a user.
    Trigger
    Instant
  • Kayako

    Adds a private note to an existing conversation.

    Scheduled

    Action

  • Kayako

    Adds tags to an existing conversation.

    Scheduled

    Action

  • Kayako

    Adds tags to an existing organization.

    Scheduled

    Action

  • Kayako

    Adds tags to an existing user.

    Scheduled

    Action

  • Kayako

    Creates a conversation with the first post as a email.

    Scheduled

    Action

  • Kayako

    Creates a new conversation with the first post as a private note.

    Scheduled

    Action

  • Kayako

    Creates a new event, which will show on the user's timeline.

    Scheduled

    Action

  • Kayako

    Creates a new organization.

    Scheduled

    Action

  • Kayako

    Creates a new user account and profile.

    Scheduled

    Action

  • Kayako

    Updates an existing conversation.

    Scheduled

    Action

  • Kayako

    Updates an existing organization.

    Scheduled

    Action

  • Kayako

    Updates an existing user.

    Scheduled

    Action

  • Kayako

    Finds an existing agent user.

    Scheduled

    Action

  • Kayako

    Finds an existing conversation.

    Scheduled

    Action

  • Kayako

    Finds an existing organization.

    Scheduled

    Action

  • Kayako

    Find an existing user.

    Scheduled

    Action

  • Kayako

    Find or Create a Conversation

    Scheduled

    Action

  • Kayako

    Find or Create Organization

    Scheduled

    Action

  • Kayako

    Find or Create a User

    Scheduled

    Action

How Symphony + Kayako Integrations Work

  1. Step 1: Authenticate Symphony and Kayako.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps
symphony logo
symphony logo
symphony logo

About Symphony

Symphony is a communications platform that securely connects markets and individuals, promoting collaboration and increasing productivity while maintaining organizational compliance.

Related categories

  • Team Chat
kayako logo
kayako logo
kayako logo

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Related categories

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