Simplesat + Syncro + Filter by Zapier
Create tickets in Syncro when new negative feedback is received by Simplesat surveys
There's nothing more important than closing the communication loop between customer feedback received and following up on that feedback to ensure the customer is being heard. This Zap can help you do just that, automatically creating a new ticket in Syncro whenever a negative feedback is received. This enables you to assign a technician or quality assurance specialist to reach out and make things right with your customers.
There's nothing more important than closing the communication loop between customer feedback received and following up on that feedback to ensure the customer is being heard. This Zap can help you do just that, automatically creating a new ticket in Syncro whenever a negative feedback is received. This enables you to assign a technician or quality assurance specialist to reach out and make things right with your customers.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Ticket
Creates a Ticket in your Syncro account.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
Only continue if...Required
