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MiiTel + Slack

Send Slack channel messages for new unanswered MiiTel calls

Stay on top of unanswered calls in your MiiTel communication platform by sending channel messages in Slack. This workflow will notify your team in a designated Slack channel whenever there's an incoming unanswered call in MiiTel, helping ensure that no calls go unnoticed and customers receive timely assistance. Improve response times and enhance customer satisfaction with this seamless automation.

Stay on top of unanswered calls in your MiiTel communication platform by sending channel messages in Slack. This workflow will notify your team in a designated Slack channel whenever there's an incoming unanswered call in MiiTel, helping ensure that no calls go unnoticed and customers receive timely assistance. Improve response times and enhance customer satisfaction with this seamless automation.

  1. When this happens...
    MiiTelMiiTel
    Incoming Unanswered

    Triggers when unanswered incoming call has registered.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Company ID

    • Sequence ID

    • Parent sequence ID

    • Previous sequence ID

    • Call type

    • Circuit title

    • Call from

    • Call to

    • Call transferred to

    • Dial start time

    • Call end time

    • Account name

    • Contact person name

    • URL

    Trigger
    Instant
    Try It

    • Company ID

    • Sequence ID

    • Parent sequence ID

    • Previous sequence ID

    • Circuit title

    • Call from

    • Call to

    • Dial start time

    • IVR pressed time

    • DTMF

    • Account name

    • Contact person name

    Trigger
    Instant
    Try It

    • Company ID

    • Sequence ID

    • Call type

    • Circuit title

    • Call from

    • Call to

    • Dial start time

    • Call start time

    • Call end time

    • Call duration

    • Account name

    • Contact person name

    • From login ID

    • From user name

    • To login ID

    • To user name

    • URL

    • Minutes

    Trigger
    Instant
    Try It

    • Company ID

    • Sequence ID

    • Parent sequence ID

    • Previous sequence ID

    • Call type

    • Circuit title

    • Call from

    • Call to

    • Call transferred to

    • Dial start time

    • Call start time

    • Call end time

    • Call duration

    • Call memo

    • Account name

    • Contact person name

    • From login ID

    • From user name

    • To login ID

    • To user name

    • URL

    • Speech recognition

    • Speech recognition summary

    • Number of silences

    • Overall

    • Number of overlaps

    • Talk:Listen

    • Number of rallies

    • Amd probability

    • Fundamental frequency (Customer)

    • Fundamental frequency (Operator)

    • Intonation strength (Customer)

    • Intonation strength (Operator)

    • Customer speech rate

    • Operator speech rate

    • Neutral keywords customer

    • Neutral keywords operator

    • Positive keywords customer

    • Positive keywords operator

    • Negative keywords customer

    • Negative keywords operator

    Trigger
    Instant
    Try It

    • Company ID

    • Sequence ID

    • Call type

    • Circuit title

    • Call from

    • Call to

    • Last comment entered in

    • Comment

    • Account name

    • Contact person name

    • Login ID

    • User name

    • URL

    Trigger
    Instant
    Try It

    • Company ID

    • Sequence ID

    • Call type

    • Circuit title

    • Call from

    • Call to

    • Call memo

    • Account name

    • Contact person name

    • Login ID

    • User name

    • URL

    Trigger
    Instant
    Try It

    • Company ID

    • Sequence ID

    • Parent sequence ID

    • Previous sequence ID

    • Call type

    • Circuit title

    • Call from

    • Call to

    • Call transferred to

    • Dial start time

    • Call end time

    • Account name

    • Contact person name

    • Login ID

    • User name

    Trigger
    Instant
    Try It

    • Company ID

    • Meeting ID

    • Title

    • Meeting type

    • Duration

    • Start time

    • End time

    • Call memo

    • Host login ID

    • Host user name

    • URL

    • Speech recognition

    • Neutral keywords customer

    • Neutral keywords user

    • Positive keywords customer

    • Positive keywords user

    • Negative keywords customer

    • Negative keywords user

    Trigger
    Instant
    Try It
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About MiiTel

MiiTel is an AI-powered IP phone. With MiiTel, you will be to accomplish the following: "Increase your sales", "Achieve self-coaching", and "Can make calls from home".
Help

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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