When this happens...
LiveChatNew Chat
Then do this...
MagentrixCreate Entity Record

Your customers are contacting you through LiveChat for help, and you're monitoring the status of their cases in your Magentrix portal...but it's hard to find the time to constantly create new tickets while you're still chatting. That's where this integration comes in, helping you create tickets yourself and allowing you to effortlessly document and track support cases, plus get more time to focus on the customer.

How It Works

  1. A new LiveChat chat begins
  2. Zapier creates a ticket for that chat in Magentrix

What You Need

  • LiveChat account
  • Magentrix account with access to the Help Tickets entity

Why Zapier?


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No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect LiveChat + Magentrix and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Finished Chat

Triggers when the chat is ended.

Create Entity Record

Creates a new Entity records in Magentrix. Using this action, you can create Leads, Accounts, Contacts or any other custom object.

New Ticket

Triggers when the ticket is created.

New Visitor in Queue

Triggers when a visitor enters queue.

New Chat

Triggers when the chat is started.

Chat Changed

Triggers when the tag list for a particular chat was changed.

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Become a Zapier Integration Partner

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Learn More

Magentrix provides a rapid application development (RAD) platform for cloud-hosted SaaS applications such as special-purpose self-service portal sites and mobile apps. With a highly secure web-based mobile-optimized cloud platform, Magentrix empowers organizations to engage with customers, partners, vendors, employees and other communities.

See Magentrix Integrations