involve.me + TOPdesk
Create incidents in TOPdesk from new completed submissions in involve.me
Effortlessly manage incidents in TOPdesk when there's a new completed submission in involve.me. With this workflow, every time a submission is completed in involve.me, an incident will be created in TOPdesk, streamlining your incident management process. Save time and improve efficiency by automating this crucial task.
Effortlessly manage incidents in TOPdesk when there's a new completed submission in involve.me. With this workflow, every time a submission is completed in involve.me, an incident will be created in TOPdesk, streamlining your incident management process. Save time and improve efficiency by automating this crucial task.
- When this happens...
- automatically do this!Create an Incident
Create an incident
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- 14 day trial for premium features & apps
involve.me ProjectRequired
Try ItOperator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
About involve.me
involve.me is a customer experience platform. Everything you need to capture leads, collect feedback & activate your audience.
Related categories
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Zapier Interfaces
App Builder, CRM (Customer Relationship Management), Forms & Surveys, ZapierAbout TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.