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Gmail + Zendesk

Create Zendesk tickets from new Gmail emails

Manage your customer support effectively with this workflow. When you receive a new email in Gmail, it initiates a process to create a ticket in Zendesk. This automatic process ensures you never miss a support request and helps you maintain superior customer service.

Manage your customer support effectively with this workflow. When you receive a new email in Gmail, it initiates a process to create a ticket in Zendesk. This automatic process ensures you never miss a support request and helps you maintain superior customer service.

  1. When this happens...
    GmailGmail
    New Email

    Triggers when a new email appears in the specified mailbox.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Label or mailbox

    • Search keywords

    Trigger
    Polling
    Try It
    • Label or mailboxRequired

    Trigger
    Polling
    Try It
    • Search keywordsRequired

    Trigger
    Polling
    Try It
    • Label or mailbox

    Trigger
    Polling
    Try It
  • Gmail triggers, actions, and search

    New Starred Email

    Triggers when you receive a new email and star it within two days.

    Trigger
    Polling
    Try It
    • Label

    • MessageRequired

    Action
    Write
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About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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