Channel Talk + Slack

Send messages in Slack when new userchats are opened in Channel Talk

When a new chat opens in Channel Talk, keep your team in the loop by instantly sharing the information in Slack. This workflow ensures that each chat is promptly communicated, facilitating team coordination and quicker response times. Enhance your custom service process using this seamless integration in your daily workflow.

When this happens...
UserChat Opened
Triggers when UserChat is opened.
TriggerInstant
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Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

What does this mean?

- Use whitelist for tagsRequired
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Instant
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New Message Posted to Team Chat Group
Triggers when a new message is posted in Team Chat Group.
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Instant
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- Check email qualifiedRequired
- Check mobileNumber qualifiedRequired
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Instant
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UserChat Closed
Triggers when UserChat is closed.
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- Filter only when first openedRequired
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Instant
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- ProfileRequired
Action
Write
- Member IDRequired
- Profile
Action
Write

- UserChatRequired
- Bot Name
- Message TextRequired
Action
Write
- Trigger for Bot Messages?
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Instant
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- ChannelRequired
- Trigger for Bot Messages?
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- Channel
- User Name
- Shared
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Instant
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- ChannelRequired
- Trigger for Bot Messages?
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- Reaction
- Channel
- User
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Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- ChannelRequired
- UsersRequired
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- Raw Request User Info
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

Manager Assigned to UserChat
Triggers when a manager is assigned to user chat.
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Instant
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- Check email qualifiedRequired
- Check mobileNumber qualifiedRequired
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- Use whitelist for tagsRequired
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Instant
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New UserChat Message
Triggers when a new message is created in a user chat.
Trigger
Instant
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UserChat Snoozed
Triggers when UserChat is snoozed.
Trigger
Instant
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- UserRequired
Action
Write
- GroupRequired
- Bot Name
- Message TextRequired
Action
Write
- Member IDRequired
Action
Search
New Channel
Triggers whenever a new #channel is created.
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Instant
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- Include Alias
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- User Name
- Highlight Word
- Trigger for Bot Messages?
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Instant
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New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel NameRequired
Action
Write
- ChannelRequired
- TopicRequired
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

About Channel Talk

Channel Talk: an all-in-one business messenger that combines live chat, team messaging, and a built-in customer database in one platform.

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more Help

Related categories

Team Chat

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PRODUCTS

CAPABILITIES

By team

Channel Talk + Slack

Send messages in Slack when new userchats are opened in Channel Talk

UserChat Tags Added

New Message Posted to Team Chat Group

Member Contact Created or Updated

Check email qualifiedRequired

Check mobileNumber qualifiedRequired

UserChat Closed

UserChat Opened

Filter only when first openedRequired

Creates a New Lead

ProfileRequired

Create or Update Member

Member IDRequired

Profile

Send Message to UserChat

UserChatRequired

Bot Name

Message TextRequired

New Public Message Posted Anywhere

Trigger for Bot Messages?

New Message Posted to Channel

ChannelRequired

Trigger for Bot Messages?

New File

Channel

User Name

Shared

New Message Posted to Private Channel

ChannelRequired

Trigger for Bot Messages?

New Reaction Added

Reaction

Channel

User

New User

Invite User To Channel

ChannelRequired

UsersRequired

Send Direct Message

Send Multi Message

Message TextRequired

Send as a bot?

Bot Name

Bot Icon

Include a link to this Zap?

Attach Image by URL

Auto-Expand Links?

Link Usernames and Channel Names?

Schedule At

Zap Id

Send Private Channel Message

ChannelRequired

Message TextRequired

Send as a bot?

Bot Name

Bot Icon

Include a link to this Zap?

Attach Image by URL

Auto-Expand Links?

Link Usernames and Channel Names?

Schedule At

Zap Id

File

Thread

Send Channel Message?

Update Profile

First Name

Last Name

Title

Email

User

API Request (Beta)

Raw Request User Info

Api Docs Info

HTTP MethodRequired

URLRequired