Freshservice + Rootly
Freshservice + Rootly
Create Freshservice tickets from new Rootly incidents
Whenever a new incident is created in Rootly, use this template to automatically generate tickets in Freshservice with data pre-populated.
- When this happens...Get IncidentTriggers when Incident created.
- automatically do this!Create TicketCreate a ticket in Freshservice for your domain.
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More things you can do with Rootly and Freshservice
Discover other triggers and actions you can use with Rootly and Freshservice
- Get Alert
Triggers when Alert created.
Try ItTriggerPolling - Get Pulse
Triggers when Pulse created.
Try ItTriggerPolling - Title
- Kind
- Parent incident
- Duplicate incident
- Private
- Summary
- User
- Severity
- Public title
- Alert
- Environment
- Incident type
- Service
- Functionality
- Group
- Cause
- Muted service
- Labels
- Slack channel name
- Slack channel
- Slack channel url
- Slack channel archived
- Google drive parent
- Google drive url
- Jira issue key
- Jira issue
- Jira issue url
- Notify emails
- Status
- Url
- Scheduled for
- Scheduled until
- In triage at
- Started at
- Detected at
- Acknowledged at
- Mitigated at
- Resolved at
- Closed at
- Cancelled at
ActionWrite- include
- status
- source
- services
- environments
- groups
- labels
- started_at[gt]
- started_at[gte]
- started_at[lt]
- started_at[lte]
- ended_at[gt]
- ended_at[gte]
- ended_at[lt]
- ended_at[lte]
- created_at[gt]
- created_at[gte]
- created_at[lt]
- created_at[lte]
- updated_at[gt]
- updated_at[gte]
- updated_at[lt]
- updated_at[lte]
- status[eq]
- status[not_eq]
- status[in]
- status[not_in]
- source[eq]
- source[not_eq]
- source[in]
- source[not_in]
- services[eq]
- services[not_eq]
- services[in]
- services[not_in]
- groups[eq]
- groups[not_eq]
- groups[in]
- groups[not_in]
- environments[eq]
- environments[not_eq]
- environments[in]
- environments[not_in]
- labels[eq]
- labels[not_eq]
- labels[in]
- labels[not_in]
- page[after
ActionSearch
- Get Incident
Triggers when Incident created.
Try ItTriggerPolling - Noise
- Source
- Status
- SummaryRequired
- Description
- Service
- Group
- Functionality
- Environment
- Started at
- Ended at
- External
- External url
- Alert urgency
- Notification target type
- Notification target
- Notification targets
- Labels
- Data
- Deduplication key
ActionWrite- Source
- SummaryRequired
- Service
- Environment
- Started at
- Ended at
- External url
- Labels
- Refs
- Data
ActionWrite- page[after
- search
- kind
- status
- private
- user_id
- severity
- severity_id
- labels
- types
- type_ids
- environments
- environment_ids
- functionalities
- functionality_ids
- functionality_names
- services
- service_ids
- service_names
- teams
- team_ids
- team_names
- cause
- cause_ids
- custom_field_selected_option_ids
- slack_channel_id
- sequential_id
- created_at[gt]
- created_at[gte]
- created_at[lt]
- created_at[lte]
- updated_at[gt]
- updated_at[gte]
- updated_at[lt]
- updated_at[lte]
- started_at[gt]
- started_at[gte]
- started_at[lt]
- started_at[lte]
- detected_at[gt]
- detected_at[gte]
- detected_at[lt]
- detected_at[lte]
- acknowledged_at[gt]
- acknowledged_at[gte]
- acknowledged_at[lt]
- acknowledged_at[lte]
- mitigated_at[gt]
- mitigated_at[gte]
- mitigated_at[lt]
- mitigated_at[lte]
- resolved_at[gt]
- resolved_at[gte]
- resolved_at[lt]
- resolved_at[lte]
- closed_at[gt]
- closed_at[gte]
- closed_at[lt]
- closed_at[lte]
- in_triage_at[gt]
- in_triage_at[gte]
- in_triage_at[lt]
- in_triage_at[lte]
- kind[eq]
- kind[not_eq]
- kind[in]
- kind[not_in]
- status[eq]
- status[not_eq]
- status[in]
- status[not_in]
- private[eq]
- private[not_eq]
- private[in]
- private[not_in]
- user_id[eq]
- user_id[not_eq]
- user_id[in]
- user_id[not_in]
- severity[eq]
- severity[not_eq]
- severity[in]
- severity[not_in]
- severity_id[eq]
- severity_id[not_eq]
- severity_id[in]
- severity_id[not_in]
- labels[eq]
- labels[not_eq]
- labels[in]
- labels[not_in]
- zendesk_ticket_id[eq]
- zendesk_ticket_id[not_eq]
- zendesk_ticket_id[in]
- zendesk_ticket_id[not_in]
- sequential_id[eq]
- sequential_id[not_eq]
- sequential_id[in]
- sequential_id[not_in]
- types[eq]
- types[not_eq]
- types[in]
- types[not_in]
- type_ids[eq]
- type_ids[not_eq]
- type_ids[in]
- type_ids[not_in]
- environments[eq]
- environments[not_eq]
- environments[in]
- environments[not_in]
- environment_ids[eq]
- environment_ids[not_eq]
- environment_ids[in]
- environment_ids[not_in]
- services[eq]
- services[not_eq]
- services[in]
- services[not_in]
- service_ids[eq]
- service_ids[not_eq]
- service_ids[in]
- service_ids[not_in]
- service_names[eq]
- service_names[not_eq]
- service_names[in]
- service_names[not_in]
- functionalities[eq]
- functionalities[not_eq]
- functionalities[in]
- functionalities[not_in]
- functionality_ids[eq]
- functionality_ids[not_eq]
- functionality_ids[in]
- functionality_ids[not_in]
- functionality_names[eq]
- functionality_names[not_eq]
- functionality_names[in]
- functionality_names[not_in]
- causes[eq]
- causes[not_eq]
- causes[in]
- causes[not_in]
- cause_ids[eq]
- cause_ids[not_eq]
- cause_ids[in]
- cause_ids[not_in]
- teams[eq]
- teams[not_eq]
- teams[in]
- teams[not_in]
- team_ids[eq]
- team_ids[not_eq]
- team_ids[in]
- team_ids[not_in]
- team_names[eq]
- team_names[not_eq]
- team_names[in]
- team_names[not_in]
- sort
- include
ActionSearch
Related categories
Related categories