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Launch your first automated workflow
Create requests in ManageEngine ServiceDesk Plus Cloud when new incidents are detected in Rootly
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Get Alert
Triggers when Alert created.
Try ItTriggerPolling - Get Pulse
Triggers when Pulse created.
Try ItTriggerPolling - Title
- Kind
- Parent incident
- Duplicate incident
- Private
- Summary
- User
- Severity
- Public title
- Alert
- Environment
- Incident type
- Service
- Functionality
- Group
- Cause
- Muted service
- Labels
- Slack channel name
- Slack channel
- Slack channel url
- Slack channel archived
- Google drive parent
- Google drive url
- Jira issue key
- Jira issue
- Jira issue url
- Notify emails
- Status
- Url
- Scheduled for
- Scheduled until
- In triage at
- Started at
- Detected at
- Acknowledged at
- Mitigated at
- Resolved at
- Closed at
- Cancelled at
ActionWrite- include
- status
- source
- services
- environments
- groups
- labels
- started_at[gt]
- started_at[gte]
- started_at[lt]
- started_at[lte]
- ended_at[gt]
- ended_at[gte]
- ended_at[lt]
- ended_at[lte]
- created_at[gt]
- created_at[gte]
- created_at[lt]
- created_at[lte]
- updated_at[gt]
- updated_at[gte]
- updated_at[lt]
- updated_at[lte]
- status[eq]
- status[not_eq]
- status[in]
- status[not_in]
- source[eq]
- source[not_eq]
- source[in]
- source[not_in]
- services[eq]
- services[not_eq]
- services[in]
- services[not_in]
- groups[eq]
- groups[not_eq]
- groups[in]
- groups[not_in]
- environments[eq]
- environments[not_eq]
- environments[in]
- environments[not_in]
- labels[eq]
- labels[not_eq]
- labels[in]
- labels[not_in]
- page[after
ActionSearch
- Get Incident
Triggers when Incident created.
Try ItTriggerPolling - Noise
- Source
- Status
- SummaryRequired
- Description
- Service
- Group
- Functionality
- Environment
- Started at
- Ended at
- External
- External url
- Alert urgency
- Notification target type
- Notification target
- Notification targets
- Labels
- Data
- Deduplication key
ActionWrite- Source
- SummaryRequired
- Service
- Environment
- Started at
- Ended at
- External url
- Labels
- Refs
- Data
ActionWrite- page[after
- search
- kind
- status
- private
- user_id
- severity
- severity_id
- labels
- types
- type_ids
- environments
- environment_ids
- functionalities
- functionality_ids
- functionality_names
- services
- service_ids
- service_names
- teams
- team_ids
- team_names
- cause
- cause_ids
- custom_field_selected_option_ids
- slack_channel_id
- sequential_id
- created_at[gt]
- created_at[gte]
- created_at[lt]
- created_at[lte]
- updated_at[gt]
- updated_at[gte]
- updated_at[lt]
- updated_at[lte]
- started_at[gt]
- started_at[gte]
- started_at[lt]
- started_at[lte]
- detected_at[gt]
- detected_at[gte]
- detected_at[lt]
- detected_at[lte]
- acknowledged_at[gt]
- acknowledged_at[gte]
- acknowledged_at[lt]
- acknowledged_at[lte]
- mitigated_at[gt]
- mitigated_at[gte]
- mitigated_at[lt]
- mitigated_at[lte]
- resolved_at[gt]
- resolved_at[gte]
- resolved_at[lt]
- resolved_at[lte]
- closed_at[gt]
- closed_at[gte]
- closed_at[lt]
- closed_at[lte]
- in_triage_at[gt]
- in_triage_at[gte]
- in_triage_at[lt]
- in_triage_at[lte]
- kind[eq]
- kind[not_eq]
- kind[in]
- kind[not_in]
- status[eq]
- status[not_eq]
- status[in]
- status[not_in]
- private[eq]
- private[not_eq]
- private[in]
- private[not_in]
- user_id[eq]
- user_id[not_eq]
- user_id[in]
- user_id[not_in]
- severity[eq]
- severity[not_eq]
- severity[in]
- severity[not_in]
- severity_id[eq]
- severity_id[not_eq]
- severity_id[in]
- severity_id[not_in]
- labels[eq]
- labels[not_eq]
- labels[in]
- labels[not_in]
- zendesk_ticket_id[eq]
- zendesk_ticket_id[not_eq]
- zendesk_ticket_id[in]
- zendesk_ticket_id[not_in]
- sequential_id[eq]
- sequential_id[not_eq]
- sequential_id[in]
- sequential_id[not_in]
- types[eq]
- types[not_eq]
- types[in]
- types[not_in]
- type_ids[eq]
- type_ids[not_eq]
- type_ids[in]
- type_ids[not_in]
- environments[eq]
- environments[not_eq]
- environments[in]
- environments[not_in]
- environment_ids[eq]
- environment_ids[not_eq]
- environment_ids[in]
- environment_ids[not_in]
- services[eq]
- services[not_eq]
- services[in]
- services[not_in]
- service_ids[eq]
- service_ids[not_eq]
- service_ids[in]
- service_ids[not_in]
- service_names[eq]
- service_names[not_eq]
- service_names[in]
- service_names[not_in]
- functionalities[eq]
- functionalities[not_eq]
- functionalities[in]
- functionalities[not_in]
- functionality_ids[eq]
- functionality_ids[not_eq]
- functionality_ids[in]
- functionality_ids[not_in]
- functionality_names[eq]
- functionality_names[not_eq]
- functionality_names[in]
- functionality_names[not_in]
- causes[eq]
- causes[not_eq]
- causes[in]
- causes[not_in]
- cause_ids[eq]
- cause_ids[not_eq]
- cause_ids[in]
- cause_ids[not_in]
- teams[eq]
- teams[not_eq]
- teams[in]
- teams[not_in]
- team_ids[eq]
- team_ids[not_eq]
- team_ids[in]
- team_ids[not_in]
- team_names[eq]
- team_names[not_eq]
- team_names[in]
- team_names[not_in]
- sort
- include
ActionSearch
For builders
Let your AI safely access Rootly
Go beyond Zap workflows. Install Zapier in your AI to call Rootly actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
Call actions in natural language with Zapier MCP
Act in Rootly from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Work in code with the Zapier SDK
Expose Rootly actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a Rootly connection @ https://zapier.com/ja/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "rootly", owner: "me" });
await zapier.runAction({
app: 'rootly',
action: 'alert',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.










