Emarsys + Superchat

Send WhatsApp template messages, create notes, and update conversation labels in Superchat for new inactive leads in Emarsys

Leads can lose interest over time without regular engagement. This integration helps by automatically sending a personalized WhatsApp message via Superchat when a lead has been inactive for a set period in Emarsys. It adds the lead to a specified contact list, labels the conversation, and creates a note for easy tracking, ensuring your team stays informed and can follow up consistently to revive interest.

When this happens...
Automation Center Node
Triggers when a contact reaches the Zapier node in the automation center.
TriggerInstant
automatically do this!
Update Conversation Labels
Update the labels of a conversation.
ActionWrite

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Supported triggers and actions

- Automation Center Node TagsRequired
Trigger
Instant
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- ActionRequired
- Contact IdentifierRequired
Action
Write
- Contact IdentifierRequired
- ActionRequired
Action
Search or write
Contact Updated
Triggers when a contact is modified.
Trigger
Instant
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Message Sending Failed
Triggers when sending an outbound message failed.
Trigger
Instant
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New Outbound Message
Triggers when a new message is sent.
Trigger
Instant
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- Webhook Target URLRequired
- Values
Action
Write

- Conversation IDRequired
- ContentRequired
Action
Write
- Sender nameRequired
- To (identifier)Required
- Content TypeRequired
Action
Write
- Contact IDRequired
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write
- Conversation IDRequired
Action
Write
- Conversation IDRequired
- StatusRequired
Action
Write
- FieldRequired
- ValueRequired
Action
Search

- Contact IdentifierRequired
Action
Write
- Contact Identifier
Action
Search
Contact Created
Triggers when a new contact is created.
Trigger
Instant
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New Inbound Message
Triggers when a new message is received.
Trigger
Instant
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Note Created
Triggers when a new note is created.
Trigger
Instant
Try It
- Contact IDRequired
Action
Write
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write
- Sender nameRequired
- To (Email Address or Contact ID)Required
- Subject
- HTML
- Text
- Attachments (File IDs)
Action
Write
- Sender nameRequired
- To (Phone Number or Contact ID)Required
Action
Write
- Conversation IDRequired
Action
Write
- Conversation IDRequired
Action
Write
- File NameRequired
- FileRequired
Action
Write
- IDRequired
Action
Search

About Emarsys

Emarsys is a marketing platform that enables personalized, one-to-one interactions between marketers and customers across all channels.

Related categories

Marketing

About Superchat

Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.

Learn more