Cómo Smith.IA ahorra 250+ horas semanales con un Zap
Más de 250
hours optimized operations at scale
Más de 1000
automation expanded
Más de 1 millones
consistent customer experience
Coaching call quality at scale
Desafío
Reviewing thousands of daily client calls manually was unsustainable for quality coaching.
Solución
Zapier automates silence detection in call transcriptions using ClickUp and custom JavaScript.
Resultados
250+ hours saved weekly; coaches get real-time visibility into calls needing attention.
"The speed at which we can collect feedback ensures that customers know how serious we are about proactively updating their account and makes for a fantastic customer experience."
Ryan Gough, Principal Solutions Architect at Smith.ai
Real-time feedback triage improves customer satisfaction
Desafío
Delays in responding to customer feedback risked reducing client satisfaction.
Solución
Zapier routes low feedback scores from Customer Thermometer directly to the right team in Slack and Airtable.
Resultados
Instant visibility and faster responses improve customer experience and prevent escalations.
“Zapier is like the IBM of automation. It allows us to move fast, adapt fast, and keep our clients happy.”
Principal Solutions Architect at Smith.ai
