Smith.ai が Zap 1 つで毎週250時間以上を節約する方法
250超
hours optimized operations at scale
1000超
automation expanded
100万以上
consistent customer experience
Coaching call quality at scale
挑戦
Reviewing thousands of daily client calls manually was unsustainable for quality coaching.
ソリューション
Zapier automates silence detection in call transcriptions using ClickUp and custom JavaScript.
業績
250+ hours saved weekly; coaches get real-time visibility into calls needing attention.
"The speed at which we can collect feedback ensures that customers know how serious we are about proactively updating their account and makes for a fantastic customer experience."
Ryan Gough、 Principal Solutions Architect at Smith.ai
Real-time feedback triage improves customer satisfaction
挑戦
Delays in responding to customer feedback risked reducing client satisfaction.
ソリューション
Zapier routes low feedback scores from Customer Thermometer directly to the right team in Slack and Airtable.
業績
Instant visibility and faster responses improve customer experience and prevent escalations.
“Zapier is like the IBM of automation. It allows us to move fast, adapt fast, and keep our clients happy.”
Principal Solutions Architect at Smith.ai
