Mattermost + Zendesk

Post new Zendesk tickets as messages in Mattermost

Stay on top of your customer service needs with this efficient workflow between Zendesk and Mattermost. When a new ticket is created in Zendesk, a message will immediately be posted in Mattermost. This seamless integration ensures that your team is alerted and can respond promptly, ultimately enhancing your customer service experience. Customize it to your needs and improve your business operations.

Stay on top of your customer service needs with this efficient workflow between Zendesk and Mattermost. When a new ticket is created in Zendesk, a message will immediately be posted in Mattermost. This seamless integration ensures that your team is alerted and can respond promptly, ultimately enhancing your customer service experience. Customize it to your needs and improve your business operations.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerPolling
  2. automatically do this!
    MattermostMattermost
    Post Message

    Post a new message to a channel.

    ActionWrite
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Supported triggers and actions

    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
mattermost logo
mattermost logo

About Mattermost

Mattermost offers modern team communication, behind your firewall. Share messages and files across phones and PCs, with archiving and instant search.

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  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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