Mattermost + Zendesk

Post new ticket details from Zendesk as messages in Mattermost

Stay in the loop on customer concerns with this seamless workflow between Zendesk and Mattermost. Whenever a new ticket is created in Zendesk, this automation posts a message in Mattermost. Stay updated on customer service issues without leaving your team communication platform, improving efficiency and response times.

Stay in the loop on customer concerns with this seamless workflow between Zendesk and Mattermost. Whenever a new ticket is created in Zendesk, this automation posts a message in Mattermost. Stay updated on customer service issues without leaving your team communication platform, improving efficiency and response times.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerPolling
  2. automatically do this!
    MattermostMattermost
    Post Message

    Post a new message to a channel.

    ActionWrite
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Supported triggers and actions

    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
mattermost logo
mattermost logo

About Mattermost

Mattermost offers modern team communication, behind your firewall. Share messages and files across phones and PCs, with archiving and instant search.

Related categories

  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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