Convirza Integrations

Triggers when AI detects credibility-building behavior from the agent during the call.

Triggers when a completed call matches the specified caller ID value.

Triggers when AI detects a cancellation request during the call.

Triggers when a call matches a selected AI insight and score threshold. A score above 50 indicates the insight is true; below 50 indicates false.

Triggers when a completed call matches the selected disposition (e.g. Answered, No Answer, Busy, Hangup).

Triggers when AI detects that the agent ended the call with a thank you.

Triggers when a call is identified as an internal call.

Triggers when a caller leaves a voicemail after reaching a voicemail system.

Triggers when AI detects a missed sales or conversion opportunity during the call.

Triggers when the caller is identified as a new (first-time) customer.

Triggers when a call goes unanswered or the line is busy.

Triggers when a call is classified as other, not matching any specific defined category.

Triggers when a call is identified as a personal (non-business) call.

Triggers when a tracked phone number receives an incoming call.

Triggers when a call is identified as a repeat call from a caller who has called previously.

Triggers when a call is routed to a specific ring-to number.

Triggers when AI detects that the call is a sales inquiry.

Triggers when a call is identified as a wrong number.

Triggers when the caller hangs up before the call is completed.

Triggers when Convirza's AI has finished analyzing a call and results are available.

Triggers when a company name is captured or identified during a call.

Triggers when AI detects that the agent identified the caller needs during the call.

Triggers when a completed call duration matches the specified condition (e.g. greater than 60 seconds).

Triggers when the caller is identified as an existing customer.

Triggers when a caller leaves a callback phone number during the call.

Triggers when a caller leaves a voice message with an agent or representative during the call.

Triggers when AI detects that the caller requested more information during the call.

Triggers when a call goes unanswered.

Triggers when a caller does not respond to an IVR (Interactive Voice Response) prompt.

Triggers when AI detects ownership language used by the agent during the call (e.g. your account, your plan).

Triggers when a tracked call ends.

Triggers when a caller reaches a voicemail prompt but does not leave a message.

Triggers when AI detects a rescheduling request during the call.

Triggers when a call is identified as a robo-dial or automated call.

Triggers when the caller is identified as a vendor or solicitor.