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Moneypenny + Splynx

Create tickets in Splynx for every new message received in Moneypenny

Streamline your customer service operations with this intuitive workflow. When you receive a message in Moneypenny, it instantly creates a service ticket in Splynx, ensuring that no customer queries are overlooked and they are efficiently processed. Enhance your customer service response time and manage your telecom services better with this seamless integration.

Streamline your customer service operations with this intuitive workflow. When you receive a message in Moneypenny, it instantly creates a service ticket in Splynx, ensuring that no customer queries are overlooked and they are efficiently processed. Enhance your customer service response time and manage your telecom services better with this seamless integration.

  1. When this happens...
    MoneypennyMoneypenny
    Message Received

    Triggers when Moneypenny sends you a message. The message will go via Zapier to your chosen platform.

    You must be a Moneypenny admin to activate this. Please contact Moneypenny if you do not know your username and password on 0345 123 3700 (UK) or 843-619-7878 (US).

    TriggerInstant
  2. automatically do this!
    SplynxSplynx
    Create Ticket

    Creates a new ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • RecipientsRequired

    Trigger
    Instant
    Try It

    • CustomerRequired

    • Bundle ServiceRequired

    • Charge cancellation feeRequired

    Action
    Write

    • CustomerRequired

    • Bundle ServiceRequired

    Action
    Write

    • Customer IDRequired

    • Tariff IDRequired

    • StatusRequired

    • DescriptionRequired

    • QuantityRequired

    • Unit

    • Unit price

    • Start dateRequired

    • End dateRequired

    • Discount

    • Discount type

    • Discount value

    • Discount start date

    • Discount end date

    • Discount text

    • Router ID

    • Router sector ID

    • LoginRequired

    • Password

    • Taking IPv4Required

    • IPv4

    • IPv4 route

    • IPv4 pool id

    • IPv6

    • IPv6 delegated

    • Mac

    • Port ID

    Action
    Write

    • CustomerRequired

    • bundle_idRequired

    • StatusRequired

    • DescriptionRequired

    • Unit price

    • Start dateRequired

    • End dateRequired

    • Discount

    • Discount type

    • Discount value

    • Discount start date

    • Discount end date

    • Discount text

    • Automatic renewal

    • Activation fee

    • Auto reactivate

    • Get activation fee when

    • Issue invoice while service creation

    • Cancellation fee

    • Prior cancellation fee

    Action
    Write

    • Login

    • Status

    • Partner IDRequired

    • Location idRequired

    • Full nameRequired

    • Email

    • Billing email

    • Phone number

    • CategoryRequired

    • street 1

    • Zip code

    • City

    Action
    Write

    • CustomerRequired

    • ServiceRequired

    Action
    Write

    • Type ID

    • Ticket subjectRequired

    • Ticket priorityRequired

    • Customer ID

    • Incoming Customer ID

    • Is ticket hidden for customer

    • Admin ID to be assigned a ticket

    • Ticket status ID

    • Ticket group ID

    • Is ticket starred

    • Is ticket unread by customer

    • Is ticket unread by administrator

    • Is ticket closed

    • Lead ID. Set it if you want create ticket for lead

    • Ticket message

    Action
    Write
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moneypenny-ca138431 logo

About Moneypenny

Moneypenny gives you dedicated people to manage your calls, live chat & more. This application allows you to connect to Moneypenny’s service.
Learn moreHelp

Related categories

  • Communication
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About Splynx

Splynx helps local ISPs succeed in a competitive market and build a profitable, fast-growing business.
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