Google Drive + Zendesk

Create new Zendesk tickets from new files in Google Drive folder

Whenever a new file is added to your specified Google Drive folder, this workflow will instantly generate a ticket in your Zendesk account. It's a great way to ensure all documents are accounted for in your support system without manually transferring the information, saving you valuable time and improving your team's productivity. Stay organized and efficient with this streamlined process.

Whenever a new file is added to your specified Google Drive folder, this workflow will instantly generate a ticket in your Zendesk account. It's a great way to ensure all documents are accounted for in your support system without manually transferring the information, saving you valuable time and improving your team's productivity. Stay organized and efficient with this streamlined process.

  1. When this happens...
    Google DriveGoogle Drive
    New File in Folder

    Triggers when a new file is created within, moved to, or uploaded directly to a specific folder (but not its subfolders).

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Drive

    Trigger
    Polling
    Try It
    • Drive

    • Folder

    Trigger
    Polling
    Try It
    • FileRequired

    • Convert to Document?

    • File Name

    • Drive

    • Folder

    Action
    Write
    • Drive

    • Parent Folder

    • Folder NameRequired

    Action
    Write
    • Drive

    • Folder

    • Include Deleted Files?

    Trigger
    Polling
    Try It
    • Drive

    • Folder

    • Include Deleted

    Trigger
    Polling
    Try It
    • Drive

    • Folder

    • FileRequired

    • Convert to Document?

    • File Name

    • File Extension

    • Idempotency Key

    Action
    Write
    • FileRequired

    • Drive

    • FolderRequired

    Action
    Write
google-drive logo
google-drive logo

About Google Drive

Google Drive is Google's file sync app that lets you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.
Learn more

Related categories

  • File Management & Storage
  • Google

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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