Create integrations between Firepoint CRM and Call Tools PCC to automate any workflow
How Zapier works
Zapier lets you build automated workflows between two or more apps—no code necessary. These workflows are called Zaps, and this is how they work.
A trigger is where automation begins
Now it's time for action
And that's it! You've just created a Zap.
Connect your tools and unlock the power of automation
With Zapier's 6,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Lead Status Changed
Triggers when a lead's status changes.
Try ItTag Added
Triggers when a tag is added to a lead.
Try ItNew Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
Try ItNew Call Disposition Event
Triggers when a new call disposition is created by an agent in Call Tools.
Try It
New Lead
Triggers when a new lead is created in Firepoint.
Try ItFirst NameRequired
Last NameRequired
EmailRequired
Lead SourceRequired
Phone NumberRequired
Lead TypeRequired
Phone Number Type
Tags
Warnings
Special Notes
Notify Direct Agent Assignee
New Phone Call
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Try ItNew Support Case
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Try It