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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Get Groups" from WA Smart Business.

Add your action

An action happens after the trigger—such as "Add a Contact" in Wati.

You’re connected!

Zapier seamlessly connects WA Smart Business and Wati, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Get Groups
Triggers when the Action Add Contact is selected. Show the list of Groups for the Contact.
Trigger
Polling
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Get Templates
Triggers when the Action Send Template is selected. Show the list of META Templates available.
Trigger
Polling
Try It
- ID del template
  Required
- Phone
  Required
- First Name
- Last Name
- Email
- URL of the media resource (JPG, PDF or MP4) of the template header
- {{1}} dynamic field present in the HEADER of the Template
- {{1}} dynamic field of the Template
- {{2}} dynamic field of the Template
- {{3}} dynamic field of the Template
- {{4}} dynamic field of the Template
- {{5}} dynamic field of the Template
- {{6}} dynamic field of the Template
- {{7}} dynamic field of the Template
- {{8}} dynamic field of the Template
- Dynamic URL (full URL) present in the CALL TO ACTION of the Template
- Latitude (Template with PLACE-type HEADER)
- Longitude (Template with PLACE HEADER)
- Name of the place (Template with HEADER of type PLACE)
- Address of the place (Template with HEADER of type PLACE)
Action
Write
New Incoming Message
When there is any incoming message on your number
Trigger
Instant
Try It
- WhatsApp Number
  Required
- Message Text
  Required
Action
Write

- WhatsApp Number
  Required
- Custom Params
  Required
Action
Write

Get Tags
Triggers when the Action Add Contact is selected. Show the list of Tags for the Contact.
Trigger
Polling
Try It
- First Name
  Required
- Last Name
- Phone
  Required
- Email
- Select Target Group
- Select Destination Tags
Action
Write
New Contact Created
When a new contact is created from an incoming whatsapp message
Trigger
Instant
Try It
- WhatsApp Number
  Required
- Contact Name
  Required
- Custom Params
Action
Write
- WhatsApp Number
  Required
- Template Name
  Required
- Broadcast Name
  Required
- Custom Params
- Phone number
Action
Write

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25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect WA Smart Business and Wati to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your WA Smart Business to Wati integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About WA Smart Business

La Prima piattaforma per inviare e ricevere Messaggi automatici su WhatsApp collegata all'AI (ChatGPT)

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Related categories

Sales & CRM

About Wati

Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.