SysAid + Twilio
Create SysAid tickets from new SMSes (text messages) received via Twilio
Add another way for your users to create tickets! Your users can send an SMS (text message) to a dedicated number setup via Twilio and this Zap will automatically create a ticket in SysAid based on the text message received.
Add another way for your users to create tickets! Your users can send an SMS (text message) to a dedicated number setup via Twilio and this Zap will automatically create a ticket in SysAid based on the text message received.
- When this happens...New SMS
Triggers when an SMS is sent to your Twilio number.
- automatically do this!Create Service Record
Create a new Service Record
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New Phone Number
Triggers when you add a new phone number.
Try ItNew Recording
Triggers when a new recording is available on your account.
Try ItNew Transcription
Triggers when a new transcription is available on your account.
Try ItFrom NumberRequired
To NumberRequired
MessageRequired
Voice
Language
Send Digits
