Microsoft Outlook + Zoho Desk

Create tickets in Zoho Desk for new messages in Microsoft Outlook folders

Enhance your customer service management effortlessly with this workflow. When a new message arrives in your specific Microsoft Outlook folder, it immediately triggers the creation of a corresponding ticket in Zoho Desk. This streamlines the process of managing customer inquiries, reducing the manual tasks and freeing up more time to focus on problem-solving and customer satisfaction.

Enhance your customer service management effortlessly with this workflow. When a new message arrives in your specific Microsoft Outlook folder, it immediately triggers the creation of a corresponding ticket in Zoho Desk. This streamlines the process of managing customer inquiries, reducing the manual tasks and freeing up more time to focus on problem-solving and customer satisfaction.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Message in Folder

    Triggers when a new new message in folder is created.

    TriggerPolling
  2. automatically do this!
    Zoho DeskZoho Desk
    Create Ticket

    Creates a new ticket for customer requests.

    ActionWrite
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Supported triggers and actions

  • Microsoft Outlook triggers, actions, and search

    Cancelled Calendar Event

    Triggers when an event is cancelled.

    Trigger
    Instant
    Try It
    • Calendar

    Trigger
    Polling
    Try It
    • Shared Inbox

    Trigger
    Polling
    Try It
microsoft-outlook logo
microsoft-outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Learn more

Related categories

  • Calendar
  • Email
  • Microsoft

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zoho-desk logo
zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
Learn more

Related categories

  • Customer Support
  • Zoho