Gmail + Mojo Helpdesk

Create tickets in Mojo Helpdesk from new emails matching search in Gmail

Stay on top of your customer service management with this streamlined workflow. Whenever a new email matching your specified search criteria appears in your Gmail inbox, a ticket will be generated in Mojo Helpdesk. This enables swift response to important emails, improving customer service efficiency and reducing response time.

When this happens...
New Email Matching Search
Triggers when you receive a new email that matches a search string you provide.
TriggerPolling
automatically do this!
Create Ticket
Triggers when new unassigned ticket is created.
ActionWrite

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Supported triggers and actions

- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- LabelRequired
- MessageRequired
Action
Write

- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write

- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Search StringRequired
Action
Search
New Ticket
Triggers when new unassigned ticket is created.
Trigger
Polling
Try It
New Ticket With Scheduled On
Triggers when new unassigned ticket with a scheduled on date is created.
Trigger
Polling
Try It
- Ticket QueueRequired
- TitleRequired
- DescriptionRequired
- Priority
- User's email
- Due On
- Scheduled On
Action
Write

New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Search keywordsRequired
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write
New Ticket With Due On
Triggers when new unassigned ticket with a due on date is created.
Trigger
Polling
Try It
New User
Triggers when new user is created.
Trigger
Polling
Try It
- Group
- EmailRequired
- First NameRequired
- Last Name
- Send welcome email?
Action
Write

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more

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About Mojo Helpdesk

Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.

Related categories

Customer Support

Gmail + Mojo Helpdesk

Create tickets in Mojo Helpdesk from new emails matching search in Gmail

New Attachment

New Labeled Conversation

New Email

New Starred Email

Add Label to Email

Delete Email

Create Draft Reply

Send Email

Remove Label From Conversation

Find Email

New Ticket

New Ticket With Scheduled On

Create Ticket

New Label

New Labeled Email

New Email Matching Search

New Conversation

Archive Email

Create Draft

Create Label

Remove Label From Email

Reply to Email

Find or Send Email

New Ticket With Due On

New User

Create User

About Gmail

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