Freshservice + MiiTel

Create tickets in Freshservice when new phone minutes are generated in MiiTel

Start managing your customer service efficiently by connecting MiiTel and Freshservice. Whenever new phone minutes are generated in MiiTel, a ticket is immediately created in Freshservice. This seamless workflow saves you the trouble of manual entries, assuring that every phone minute is accounted for and that all customer issues are addressed promptly.

When this happens...
Phone Minutes Generated
Triggers when minutes of MiiTel Phone are generated.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshservice for your domain.
ActionWrite

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Supported triggers and actions

- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call transferred to
- Dial start time
- Call end time
- Account name
- Contact person name
- URL
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Circuit title
- Call from
- Call to
- Dial start time
- IVR pressed time
- DTMF
- Account name
- Contact person name
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Dial start time
- Call start time
- Call end time
- Call duration
- Account name
- Contact person name
- From login ID
- From user name
- To login ID
- To user name
- URL
- Minutes
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call transferred to
- Dial start time
- Call start time
- Call end time
- Call duration
- Call memo
- Account name
- Contact person name
- From login ID
- From user name
- To login ID
- To user name
- URL
- Speech recognition
- Speech recognition summary
- Number of silences
- Overall
- Number of overlaps
- Talk:Listen
- Number of rallies
- Amd probability
- Fundamental frequency (Customer)
- Fundamental frequency (Operator)
- Intonation strength (Customer)
- Intonation strength (Operator)
- Customer speech rate
- Operator speech rate
- Neutral keywords customer
- Neutral keywords operator
- Positive keywords customer
- Positive keywords operator
- Negative keywords customer
- Negative keywords operator
Trigger
Instant
Try It
- Company ID
- Meeting ID
- Title
- Start time
- End time
- Last comment entered in
- Comment
- Login ID
- User name
- URL
Trigger
Instant
Try It

- Company ID
- Meeting ID
- Title
- Start time
- End time
- Duration
- Host login ID
- Host user name
- URL
- Minutes
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It

Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval TypeRequired
- ApproverRequired
Action
Write

- Company ID
- Sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Last comment entered in
- Comment
- Account name
- Contact person name
- Login ID
- User name
- URL
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call memo
- Account name
- Contact person name
- Login ID
- User name
- URL
Trigger
Instant
Try It
- Company ID
- Sequence ID
- Parent sequence ID
- Previous sequence ID
- Call type
- Circuit title
- Call from
- Call to
- Call transferred to
- Dial start time
- Call end time
- Account name
- Contact person name
- Login ID
- User name
Trigger
Instant
Try It
- Company ID
- Meeting ID
- Title
- Meeting type
- Duration
- Start time
- End time
- Call memo
- Host login ID
- Host user name
- URL
- Speech recognition
- Neutral keywords customer
- Neutral keywords user
- Positive keywords customer
- Positive keywords user
- Negative keywords customer
- Negative keywords user
Trigger
Instant
Try It
- Company ID
- Meeting ID
- Title
- Start time
- End time
- Call memo
- Login ID
- User name
- URL
Trigger
Instant
Try It
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

Server Monitoring

About MiiTel

MiiTel is an AI-powered IP phone. With MiiTel, you will be to accomplish the following: "Increase your sales", "Achieve self-coaching", and "Can make calls from home".

Learn more