Freshdesk + Tide Software SMS

Send SMS messages in TideSoftware for newly-created tickets in Freshdesk

This integration ensures that you are immediately notified of any new customer inquiries or support requests by sending a timely SMS alert. Automatically send an SMS through TideSoftware whenever a new ticket is created in Freshdesk.

This integration ensures that you are immediately notified of any new customer inquiries or support requests by sending a timely SMS alert. Automatically send an SMS through TideSoftware whenever a new ticket is created in Freshdesk.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this!
    Tide Software SMSTide Software SMS
    Send SMS

    Sends SMS/SMS package

    ActionWrite
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Supported triggers and actions

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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tide-software-sms logo
tide-software-sms logo

About Tide Software SMS

Tide Software SMS is an SMS platform to message your customers automatically with full control, message customization, phishing protection, and more.

Related categories

  • Phone & SMS