Freshdesk + MiiTel
Create Freshdesk tickets for completed MiiTel phone analyses
Effortlessly manage your customer support tickets with this MiiTel and Freshdesk workflow. Once a phone analysis is completed in MiiTel, a new ticket will be created in Freshdesk to ensure prompt response and resolution for your customers. Save time and maintain excellent customer relations by streamlining your support process with this seamless automation.
Effortlessly manage your customer support tickets with this MiiTel and Freshdesk workflow. Once a phone analysis is completed in MiiTel, a new ticket will be created in Freshdesk to ensure prompt response and resolution for your customers. Save time and maintain excellent customer relations by streamlining your support process with this seamless automation.
- When this happens...Phone Analysis Completed
Triggers when the speech recognition of MiiTel Phone is completed
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
- Free forever for core features
- 14 day trial for premium features & apps
Company ID
Sequence ID
Parent sequence ID
Previous sequence ID
Call type
Circuit title
Call from
Call to
Call transferred to
Dial start time
Call end time
Account name
Contact person name
URL
Try ItCompany ID
Sequence ID
Parent sequence ID
Previous sequence ID
Circuit title
Call from
Call to
Dial start time
IVR pressed time
DTMF
Account name
Contact person name
Try ItCompany ID
Sequence ID
Call type
Circuit title
Call from
Call to
Dial start time
Call start time
Call end time
Call duration
Account name
Contact person name
From login ID
From user name
To login ID
To user name
URL
Minutes
Try ItCompany ID
Sequence ID
Parent sequence ID
Previous sequence ID
Call type
Circuit title
Call from
Call to
Call transferred to
Dial start time
Call start time
Call end time
Call duration
Call memo
Account name
Contact person name
From login ID
From user name
To login ID
To user name
URL
Speech recognition
Speech recognition summary
Number of silences
Overall
Number of overlaps
Talk:Listen
Number of rallies
Amd probability
Fundamental frequency (Customer)
Fundamental frequency (Operator)
Intonation strength (Customer)
Intonation strength (Operator)
Customer speech rate
Operator speech rate
Neutral keywords customer
Neutral keywords operator
Positive keywords customer
Positive keywords operator
Negative keywords customer
Negative keywords operator
Try It
Company ID
Sequence ID
Call type
Circuit title
Call from
Call to
Last comment entered in
Comment
Account name
Contact person name
Login ID
User name
URL
Try ItCompany ID
Sequence ID
Call type
Circuit title
Call from
Call to
Call memo
Account name
Contact person name
Login ID
User name
URL
Try ItCompany ID
Sequence ID
Parent sequence ID
Previous sequence ID
Call type
Circuit title
Call from
Call to
Call transferred to
Dial start time
Call end time
Account name
Contact person name
Login ID
User name
Try ItCompany ID
Meeting ID
Title
Meeting type
Duration
Start time
End time
Call memo
Host login ID
Host user name
URL
Speech recognition
Neutral keywords customer
Neutral keywords user
Positive keywords customer
Positive keywords user
Negative keywords customer
Negative keywords user
Try It
