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Set up your first integration
Quickly connect Feefo to Freshdesk with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Feefo with Freshdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Feedback" from Feefo.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects Feefo and Freshdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- ModeRequired
Try ItTriggerPolling- Unique Transaction ReferenceRequired
- Customer Name
- Customer EmailRequired
- Customer Mobile
- Customer Reference Number
- Unique Product Identifier (SKU)Required
- Parent Product Identifier
- Gtin
- Mpn
- DescriptionRequired
- Product URL
- Transaction Amount
- Product Tags
- Transaction Date
- Feedback Request Date
- Currency
- Sale Tags
ActionWrite- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant
- Smart Link KeyRequired
- Unique Transaction ReferenceRequired
- Customer NameRequired
- Customer EmailRequired
- Customer Reference
- Unique Product Identifier (SKU)Required
- DescriptionRequired
- Product URL
- Transaction Amount
- Tags
- Transaction Date
- Currency
ActionWrite- Feedback IDRequired
- AuthorRequired
- Response TextRequired
- Close Thread?
- Notify Customer?
ActionWrite- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant
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