Facebook Messenger + HelpDesk

Create tickets in HelpDesk for new messages sent to your Facebook Messenger page

Take customer service to the next level with this workflow that integrates Facebook Messenger with HelpDesk. Whenever your Facebook Page receives a new message, this workflow instantly creates a ticket in HelpDesk. This ensures that every customer query is taken into account and managed effectively, facilitating seamless communication and better customer service.

When this happens...
New Message Sent to Page
Triggers when a new Message is sent to a page.
TriggerInstant
automatically do this!
Create Ticket
Creates a new ticket.
ActionWrite

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Supported triggers and actions

- PageRequired
Trigger
Instant
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New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- IDRequired
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- TagsRequired
Action
Write

- Transaction IDRequired
- File contentRequired
- File name
Action
Write
- ID
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

- Response Msg
- PageRequired
- Recipient IdRequired
- TextRequired
Action
Write
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
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New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
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- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- Ticket followers (agents)Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

Related categories

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn more

Related categories

Customer Support

Facebook Messenger + HelpDesk

Create tickets in HelpDesk for new messages sent to your Facebook Messenger page

Supported triggers and actions

New Message Sent to Page

New Ticket

Ticket Followers Changed

Ticket Priority Changed

Ticket Tags Changed

Update Ticket / Send Reply

Add Tags to Ticket

Upload Attachment During Transaction

Find or Create Ticket

Send Message From Page

Ticket Assignment Changed

New Message in a Ticket

Ticket Status Changed

Create Ticket

Add Followers to Ticket

Create Upload Transaction

Find Tickets

About Facebook Messenger

Related categories

About HelpDesk

Related categories