ChargeDesk + Zendesk

Update Zendesk tickets when new paid requests occur in ChargeDesk

Initiate a smooth workflow between ChargeDesk and Zendesk with this automation. Whenever a paid request is recorded in ChargeDesk, this workflow updates the corresponding ticket in Zendesk instantly. It saves time by eliminating manual updates and ensures real-time ticket progression track in Zendesk for each payment request received through ChargeDesk. Improve your customer support efficiency with this seamless integration.

When this happens...
Request Paid
Triggers when a payment request is successfully paid by a customer.
TriggerInstant
automatically do this!
Update Ticket
Update an existing ticket status or add comments.
ActionWrite

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Supported triggers and actions

Agent Log Created
Triggers when a new Agent Log is created.
Trigger
Instant
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Charge Created
Triggers when a new charge is created or imported.
Trigger
Instant
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Charge Updated
Triggers when a charge is updated.
Trigger
Instant
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Customer Created
Triggers when a new customer is created.
Trigger
Instant
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Subscription Canceled
Triggers when a subscription is canceled or unpaid.
Trigger
Instant
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Subscription Updated
Triggers when a subscription is updated.
Trigger
Instant
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- AmountRequired
- CurrencyRequired
- Description
- Contact
- Customer ID
- Product ID
- Using
Action
Write

- Customer ID
- Email
- Name
- Username
Action
Search
- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

Charge Failed
Triggers when a charge fails.
Trigger
Instant
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Request Paid
Triggers when a payment request is successfully paid by a customer.
Trigger
Instant
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Customer First Paid
Triggers when a customer makes their first payment.
Trigger
Instant
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Customer Updated
Triggers when a customer is updated.
Trigger
Instant
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Subscription Created
Triggers when a new subscription is created.
Trigger
Instant
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- Subscription IDRequired
- When
- Refund
Action
Write
- Query
- Customer ID
- Customer Email
- Status
- Count
Action
Search
New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About ChargeDesk

ChargeDesk helps you manage your customer payments inside of your helpdesk. This integration helps you automate tasks such as exporting charge or customer data, automatically requesting payments and cancelling subscriptions.

Related categories

Customer Support

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

Related Zap Templates

Create Zendesk users for new first payments in ChargeDesk

Related Zap Templates

Create Zendesk users for new first payments in ChargeDesk

ChargeDesk + Zendesk

Update Zendesk tickets when new paid requests occur in ChargeDesk

Agent Log Created

Charge Created

Charge Updated

Customer Created

Subscription Canceled

Subscription Updated

Request Payment

Find Customer

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

Charge Failed

Request Paid

Customer First Paid

Customer Updated

Subscription Created

Cancel Subscription

Find Charge

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

About ChargeDesk

Related categories

About Zendesk

Related categories

Similar apps

Help Scout

Freshdesk

HappyFox

Related Zap Templates

Related Zap Templates