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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Board" from Businessmap.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshservice.

You’re connected!

Zapier seamlessly connects Businessmap and Freshservice, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Board
Triggers when a new board is created.
Trigger
Polling
Try It
- Card ID
  Required
- Action
  Required
Action
Write
- Card ID
  Required
- Action
  Required
Action
Write
- Board
  Required
- Card ID
  Required
- Workflow
  Required
- Lane
  Required
- Column
  Required
- User
- Log Time Date
  Required
- Time Unit
  Required
- Duration
  Required
- Log time description
Action
Write
- Card ID
  Required
- Comment
  Required
Action
Write

- Card ID
  Required
Action
Write
- Card
  Required
- Action
  Required
- Link Type
  Required
- Linked Card
  Required
Action
Write

- Board
- Title
- Assignee
- External Link
- Search Type
Action
Search
- Board ID
  Required
- Page
  Required
Action
Search
- Card ID
  Required
Action
Search
- Board
  Required
- Workflow
  Required
Action
Search
- Card ID
  Required
- Attachment ID
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Board
  Required
Trigger
Instant
Try It
- Board
  Required
- Card ID
  Required
- Block Reason
  Required
- Comment
Action
Write
- File URL
  Required
Action
Write
- Board
  Required
- Workflow
  Required
- Lane
  Required
- Column
  Required
- Title
- Description
- Custom ID
- Priority
- Owner
- Color (HTML value like: #FFFFFF)
- Size
- Tags
- Stickers
- Deadline
- External Link
- Type
- Template
- Custom Fields
Action
Write
- Board
  Required
- Card ID
  Required
- Description
  Required
- Assignee
- Completed
Action
Write
- Board
  Required
- Card ID
  Required
- Title
- Description
- Custom ID
- Priority
- Owner
- Color (HTML value like: #FFFFFF)
- Size
- Tags
- Stickers
- Deadline
- External Link
- Type
- Template
- Workflow
  Required
- Lane
- Column
- Custom Fields
Action
Write
- Card ID
  Required
- Filename
  Required
- File URL/content
  Required
Action
Write
- Custom card ID
  Required
Action
Search
- Card ID
  Required
- Comment ID
Action
Search
- Board
  Required
- Workflow
  Required
Action
Search
- User ID
Action
Search
- Board
  Required
- Title
- Assignee
- External Link
- Search Type
- Workflow
  Required
- Lane
  Required
- Column
  Required
- Description
- Custom ID
- Priority
- Owner
- Color (HTML value like: #FFFFFF)
- Size
- Tags
- Stickers
- Deadline
- Type
- Template
- Custom Fields
Action
Search or write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Businessmap and Freshservice to integrate crucial parts of your business

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

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Learn about AI automation

About Businessmap

Businessmap is the most flexible software platform for outcomes-driven enterprise agility while enabling visibility across all projects.

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Related categories

Project Management

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.