Delight and retain your customers with Zapier
Customer experience management automation connects your tools and triggers workflows across customer engagement management, customer feedback management, customer journey management, and CSAT and NPS survey management.
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Explore customer experience management use cases
Customer experience management automation connects your tools and triggers real-time actions across customer journey management, customer feedback management, customer engagement management, and CSAT and NPS survey management. Build workflows that eliminate manual work and keep your entire customer service stack in sync.
CSAT & NPS survey management
Improve customer feedback workflows with automated survey sends, response alerts, and score tracking
Customer engagement management
Strengthen customer relationships with automated follow-up routing, engagement tracking, and feedback alerts
Customer feedback management
Improve customer feedback management with automated feedback collection, sentiment routing, and trend tracking
Customer journey management
Improve customer journeys with automated milestone tracking, handoff alerts, and engagement updates
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism — I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier nous aide à conclure bien plus que 50% plus d'offres que nous ne le ferions sans lui. Il s'agit d'un élément clé de notre stratégie globale et, par conséquent, de notre argumentaire de vente.
Raphael BochnerFondateur et directeur des systèmes d'information
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Transform your CX with Zapier
Elevate your customer experience automation with Zapier. Automate engagement, capture feedback, and orchestrate journeys—and that’s just the start.
Customer engagement management
Make every interaction timely
Automate customer engagement across support, success, and service touchpoints. Connect Zendesk, HubSpot, or Slack to trigger outreach, reminders, and handoffs from customer activity. Keep every interaction timely and consistent.
Real-time engagement alerts
Spot key customer activity as it happens and alert teams in Slack, so success and service teams can respond before issues grow.
Trigger follow-up messages
Send timely emails or messages when customers hit usage, support, or account events, without manually monitoring every touchpoint.
Customer health updates
Push customer activity into your CRM to keep health views current, so teams act on live engagement instead of stale records.
Priority account routing
Route high-value accounts to the right rep when support activity spikes, so urgent customer needs get faster attention.
Renewal risk notifications
Flag renewal warning signs from tickets, usage, or survey data and notify customer success before retention risks escalate.
Comment ça marche
Customer experience management automation connects your tools, captures customer signals across touchpoints, and triggers workflows automatically. Surface feedback, route follow-ups, and track journeys in real time—without manually reviewing surveys or updating records.
Étape 1
Connect your tools
Integrate platforms like Zendesk, HubSpot, Salesforce, support tools, and survey platforms to centralize customer experience data.
Étape 2
Define triggers
Set conditions for survey responses, engagement changes, journey milestones, feedback themes, or support escalations.
Étape 3
Automate & measure
Send alerts, create tasks, update records, and continuously track customer satisfaction improvements automatically.
Ready to automate your entire workflow?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.