Automate your customer service stack
In customer service, you stay busy maximizing customer satisfaction. Let Zapier handle your onboarding, call center ops, and more with built-in logic and conditions. With thousands of secure app integrations—including hundreds of AI apps—you'll reclaim your time to focus on work only you can do.
3,4 millions d’entreprises nous font confiance
Solutions for every moment in the lifecycle
Every customer service team runs on a mix of tools, like a helpdesk, CRM, and live chat platform. The solutions below lead to pre-built, customizable workflow templates that connect those tools—so tickets route automatically, cases get resolved fast, and your AI apps slot right into your existing stack. And with built-in security and governance, your team can move faster without risking customer data, response SLAs, or the trust you've worked so hard to build with every account.
Intégration des clients
Streamline customer onboarding with automated account setup, welcome sequences, training delivery, and workflow tracking
Conversational support
Accelerate customer conversations with automated live chat routing, chatbot handoffs, ticket updates, and in-app messaging
Call center operations
Accelerate call handling with automated call routing, agent alerts, post-call logging, and follow-up tasks
Customer experience management
Elevate customer experiences with automated engagement flows, feedback collection, journey tracking, and survey follow-up
Customer success operations
Streamline customer success ops with automated health scoring, milestone tracking, retention workflows, and account updates
Customer support operations
Streamline support ops with automated ticket routing, escalation management, SLA tracking, and support reporting
Self-service support
Scale self-service support with automated FAQ updates, response routing, portal management, and forum moderation
Omnichannel support
Streamline customer support with automated email ticketing, channel consolidation, and social support routing
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
What is support automation?
Customer service automation uses software to do repetitive tasks for you across the full customer lifecycle. That way, you can resolve issues faster and keep customers happy.
Support challenges automation solves
Tickets pile up without clear routing
Onboarding new accounts takes too many steps
Escalations get lost between teams
CSAT drops before anyone notices the trend
Agents answer the same questions all day
Renewal risks surface too late to act on
Comment ça marche
Customer service automation connects your tools, triggers actions from customer interactions, and streamlines workflows across ticketing, onboarding, and escalations. Assign tickets, launch onboarding sequences, and flag at-risk accounts automatically—without switching between platforms.
Étape 1
Connect your tools
Integrate your helpdesk, CRM, live chat platform, knowledge base, and survey tools.
Étape 2
Define triggers
Set actions to run when tickets arrive, customers respond, SLAs approach, or accounts renew.
Étape 3
Automate & measure
Assign tickets, escalate issues, update records, and notify agents automatically.
Transform your support with Zapier
Elevate your customer service with Zapier's automation capabilities. Route and resolve tickets, streamline customer onboarding, and prevent churn—and that's just the start.
Ticket routing and resolution
Resolve issues before they escalate
Route support tickets to the right agent the moment they arrive. Automatically prioritize by urgency, customer tier, or topic—so your team resolves issues faster and keeps satisfaction high.
Route tickets to the right agent
Auto-assign incoming tickets by priority, topic, or customer tier so the right agent gets the right issue immediately.
Assign tickets by priority level
Automatically send urgent issues to senior agents and move lower-priority requests into the right queue.
Escalate overdue tickets fast
Flag overdue or high-severity tickets and route them to the appropriate manager before SLAs are breached.
Alert teams before SLAs breach
Notify agents and managers in Slack or email when an SLA deadline is approaching so nothing sits too long.
Draft replies from your knowledge base
Generate response drafts from your knowledge base with AI and queue them for agent review to cut first-reply time.
Connect your apps to build a more efficient workflow
Zapier integrates with thousands of tools so you can automate processes across your stack, streamline work, and keep everything in sync.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism — I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier nous aide à conclure bien plus que 50% plus d'offres que nous ne le ferions sans lui. Il s'agit d'un élément clé de notre stratégie globale et, par conséquent, de notre argumentaire de vente.
Raphael BochnerFondateur et directeur des systèmes d'information
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your entire workflow?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.