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  1. Support Automation
  2. Support Management

Support Management

Support Management automations in Zapier centralize incoming tickets, route them to the right people, and keep every status up-to-date without manual effort. By connecting inboxes, forms, chat tools, and CRMs, you ensure no request slips through the cracks while agents stay focused on resolutions. Analytics and automated follow-ups further elevate customer satisfaction and team efficiency.
Support Management

Instant Capture

Automatically log every email, chat, or form submission as a ticket so nothing is missed.

Smart Routing

Auto-assign tickets to the appropriate teammate or queue based on rules you set.

Proactive Follow-ups

Trigger timed reminders and updates to keep customers informed and issues moving.

Featured use cases

Automatically sync and manage support tickets across platforms to keep records current, reduce manual work, and improve team coordination.

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Automatically generate and update support tickets from user feedback, orders, forms, and tasks to speed up response and reduce manual work.

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Automatically capture, organize, and track support issues across channels to ensure timely resolution and team alignment.

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Automatically alert your support team and log new requests for faster, organized responses.

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Automatically generate centralized support tickets from multiple input sources for faster, organized issue management.

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Automatically log support requests into a centralized record to streamline tracking and improve response efficiency.

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Bring your workflow ideas to life. Build your first automation in minutes.

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