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Or pick an app to pair with
HubSpot
Marketing Automation
Autotask
CRM (Customer Relationship Management)
PostgreSQL
Databases
Businessmap
Project Management
Typeform
Forms & Surveys
Jira Software Cloud
Project Management
Azure DevOps
Developer Tools, Microsoft
Slack
Team Chat
monday.com
Project Management
HubSpot
Marketing Automation
Autotask
CRM (Customer Relationship Management)
PostgreSQL
Databases
Businessmap
Project Management
Typeform
Forms & Surveys
Jira Software Cloud
Project Management
HubSpot
Marketing Automation
Autotask
CRM (Customer Relationship Management)
PostgreSQL
Databases
Businessmap
Project Management
Typeform
Forms & Surveys
Jira Software Cloud
Project Management
Azure DevOps
Developer Tools, Microsoft
Slack
Team Chat
monday.com
Project Management
Join millions worldwide who automate their work using Zapier
Launch your first automated workflow
Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
ActionWrite
- Operator Group
Try ItTriggerPolling- Operator Group
Try ItTriggerPolling- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
ActionWrite- Incident numberRequired
- Invisible for caller
ActionSearch
About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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