TOPdesk Integrations

Name: Zapier
Availability: InStock

Put TOPdesk to work with AI and enterprise-grade automation

Automate smarter with TOPdesk and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.

Start free with email

Continue with Google

Start free with email

Continue with Google

No-code AI automation
Full audit trails and controls
SOC 2 and GDPR compliant
Easy visual workflow builder
9,000+ apps, 450+ AI tools
Free tier available

Or pick an app to pair with

HubSpot

Marketing Automation

Autotask

CRM (Customer Relationship Management)

Businessmap

Project Management

Jira Software Cloud

Project Management

PostgreSQL

Databases

Azure DevOps

Developer Tools, Microsoft

Microsoft Dynamics 365 CRM

CRM (Customer Relationship Management), Microsoft

monday.com

Project Management

Microsoft Outlook

Calendar, Email, Microsoft

HubSpot

Marketing Automation

Autotask

CRM (Customer Relationship Management)

Businessmap

Project Management

Jira Software Cloud

Project Management

PostgreSQL

Databases

Azure DevOps

Developer Tools, Microsoft

HubSpot

Marketing Automation

Autotask

CRM (Customer Relationship Management)

Businessmap

Project Management

Jira Software Cloud

Project Management

PostgreSQL

Databases

Azure DevOps

Developer Tools, Microsoft

Microsoft Dynamics 365 CRM

CRM (Customer Relationship Management), Microsoft

monday.com

Project Management

Microsoft Outlook

Calendar, Email, Microsoft

Top companies trust Zapier to automate work and free up time

Join millions worldwide who automate their work using Zapier

Launch your first automated workflow

Send MessageBird SMS messages for new major incidents in TOPdesk
Details
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TOPdesk + MessageBird
Send Microsoft Teams channel messages for new major incidents in TOPdesk
Details
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TOPdesk + Microsoft Teams
Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged
Details
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TOPdesk + Jira Software Cloud
Add Azure DevOps work items from new Second Line incidents logged in TOPdesk
Details
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TOPdesk + Azure DevOps
Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams
Details
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Microsoft Teams + TOPdesk
Create TOPdesk incidents for new or updated PagerDuty incidents
Details
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PagerDuty + TOPdesk

Send MessageBird SMS messages for new major incidents in TOPdesk

Details

Try it

TOPdesk + MessageBird

Send Microsoft Teams channel messages for new major incidents in TOPdesk

Details

Try it

TOPdesk + Microsoft Teams

Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

Details

Try it

TOPdesk + Jira Software Cloud

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

Details

Try it

TOPdesk + Azure DevOps

Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

Details

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Microsoft Teams + TOPdesk

Create TOPdesk incidents for new or updated PagerDuty incidents

Details

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PagerDuty + TOPdesk

Create TOPdesk incidents from new Google Sheets rows

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Google Sheets + TOPdesk

Create TOPdesk incidents from new Google Forms responses

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Google Forms + TOPdesk

Create incidents in TOPdesk every week

Details

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Schedule by Zapier + TOPdesk

Send Slack messages for new major incidents logged in TOPdesk

Details

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TOPdesk + Slack

Send chat messages to Plek groups for new TOPdesk incidents

Details

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TOPdesk + Plek

Create incidents in TOPdesk for new tasks in Any.do Personal

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Any.do Personal + TOPdesk

Create TOPdesk incidents from new Google Sheets rows
Details
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Google Sheets + TOPdesk
Create TOPdesk incidents from new Google Forms responses
Details
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Google Forms + TOPdesk
Create incidents in TOPdesk every week
Details
Try it
Schedule by Zapier + TOPdesk
Send Slack messages for new major incidents logged in TOPdesk
Details
Try it
TOPdesk + Slack
Send chat messages to Plek groups for new TOPdesk incidents
Details
Try it
TOPdesk + Plek
Create incidents in TOPdesk for new tasks in Any.do Personal
Details
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Any.do Personal + TOPdesk

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident Number
  Required
Action
Search

- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Incident status
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search

For builders

Let your AI safely access TOPdesk

Go beyond Zap workflows. Install Zapier in your AI to call TOPdesk actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.

No code

Call actions in natural language with Zapier MCP

Act in TOPdesk from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.

Example actions on this page

Create an Incident
Update Incident

Works with

Claude · ChatGPT · Cursor · Any MCP-compatible AI

Install Zapier MCP

Code

Work in code with the Zapier SDK

Expose TOPdesk actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().

Install

npm install @zapier/zapier-sdk
npm install -D @zapier/zapier-sdk-cli
zapier-sdk login
# create a TOPdesk connection @ https://zapier.com/fr/app/assets/connections

Run an action

// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";

const zapier = createZapierSdk();

const { data: connection } = await zapier.findFirstConnection({ app: "topdesk", owner: "me" });

await zapier.runAction({
  app: 'topdesk',
  action: 'create_incident',
  connection: connection.id,
  input: {
    {inputKeyValuePairs}
  },
});

Open the SDK docs

Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.

TOPdesk Help & Support

Common questions

Connect Your App Accounts to Zapier

Manage Your App Connections

Use the Power of AI to Generate Zaps (Beta)

What Should I Do in Zapier If I Change an App Account Password

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

HelpHelp

Related categories

IT Operations

TOPdesk Integrations

Put TOPdesk to work with AI and enterprise-grade automation

Top companies trust Zapier to automate work and free up time

Join millions worldwide who automate their work using Zapier

Send MessageBird SMS messages for new major incidents in TOPdesk

Send Microsoft Teams channel messages for new major incidents in TOPdesk

Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

Create TOPdesk incidents for new or updated PagerDuty incidents

Send MessageBird SMS messages for new major incidents in TOPdesk

Send Microsoft Teams channel messages for new major incidents in TOPdesk

Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

Create TOPdesk incidents for new or updated PagerDuty incidents

Create TOPdesk incidents from new Google Sheets rows

Create TOPdesk incidents from new Google Forms responses

Create incidents in TOPdesk every week

Send Slack messages for new major incidents logged in TOPdesk

Send chat messages to Plek groups for new TOPdesk incidents

Create incidents in TOPdesk for new tasks in Any.do Personal

Create TOPdesk incidents from new Google Sheets rows

Create TOPdesk incidents from new Google Forms responses

Create incidents in TOPdesk every week

Send Slack messages for new major incidents logged in TOPdesk

Send chat messages to Plek groups for new TOPdesk incidents

Create incidents in TOPdesk for new tasks in Any.do Personal

Let your AI safely access TOPdesk

Call actions in natural language with Zapier MCP

Work in code with the Zapier SDK

TOPdesk Help & Support

Common questions

.css-ojnz7r{font:500 1.125rem/1.5rem Inter,var(--zds-typography-base, Helvetica),Helvetica,arial,sans-serif;color:#695be8;margin-bottom:0;transition-property:all;transition-timing-function:ease-in-out;transition-duration:300ms;}Connect Your App Accounts to Zapier

Manage Your App Connections

Use the Power of AI to Generate Zaps (Beta)

What Should I Do in Zapier If I Change an App Account Password

Popular TOPdesk Integrations

Popular TOPdesk Integrations

Connect Your App Accounts to Zapier