Jira Software Server + Serviceaide

Create JIRA issues from new Serviceaide tickets

Do you need to send JIRA issues to your Engineering team from Serviceaide Intelligent Service Management tickets? Enable better communication between your support and engineering teams with this Serviceaide Intelligent Service Management to JIRA integration. Now, whenever a new ticket is created in Serviceaide, Zapier automatically creates a new issue in JIRA.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerPolling
automatically do this!
Create Issue
Create a new issue, select your own project and issue type.
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Polling
Try It
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write

- Ticket Identifier (X00-XX)Required
- Description of commentsRequired
- Worklog TypeRequired
- Client ViewableRequired
- Time spent in minutes
Action
Write
- ProjectRequired
Trigger
Polling
Try It

New Issue Type
Triggers when you add a new issue type.
Trigger
Polling
Try It
New Project
Triggers when a project is added.
Trigger
Polling
Try It
- IssueRequired
- UserRequired
Action
Write
- Format Info
- ProjectRequired
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- KeywordRequired
Action
Search

New User
Triggers when a new user is created.
Trigger
Polling
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New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Polling
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- Organization NameRequired
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email AddressRequired
- First NameRequired
- Last NameRequired
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester NameRequired
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search
- JqlRequired
Trigger
Polling
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New Priority
Triggers when you add a new priority.
Trigger
Polling
Try It
- ProjectRequired
Trigger
Polling
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- Issue ID or KeyRequired
- FileRequired
Action
Write
- Issue KeyRequired
Action
Write
- Key
- Summary
Action
Search

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.