HelpDesk + Slack

Send Slack channel messages for new HelpDesk ticket messages

Stay informed about new messages in your HelpDesk tickets and collaborate promptly with your team by using this automation workflow. Whenever there's a new message in a HelpDesk ticket, this workflow will send a channel message in Slack, ensuring your team stays updated and can address the issue effectively. Keep your support team aligned and improve response times with this seamless integration.

Stay informed about new messages in your HelpDesk tickets and collaborate promptly with your team by using this automation workflow. Whenever there's a new message in a HelpDesk ticket, this workflow will send a channel message in Slack, ensuring your team stays updated and can address the issue effectively. Keep your support team aligned and improve response times with this seamless integration.

  1. When this happens...
    HelpDeskHelpDesk
    New Message in a Ticket

    Triggers when there's a new message in a ticket.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

  • HelpDesk triggers, actions, and search

    Ticket Assignment Changed

    Triggers when ticket changes assignment.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search

    New Message in a Ticket

    Triggers when there's a new message in a ticket.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search

    Ticket Status Changed

    Triggers when ticket changes status.

    Trigger
    Instant
    Try It
    • Requester emailRequired

    • Requester name

    • Ticket subjectRequired

    • Message textRequired

    • Requester author

    • Ticket priority

    • Assigned team

    • Private message

    • Tags

    • People in the loop

    • Ticket followers (agents)

    • Upload transaction ID

    Action
    Write
helpdesk logo
helpdesk logo

About HelpDesk

HelpDesk is a ticketing software for effortless customer support
Learn more

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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