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Fomo + Groove

Create Fomo notifications from Groove support tickets

High quality support is important to prospective customers.

Connecting Groove to Fomo turns completed support conversations into live notifications on your website, letting visitors know you're actively engaging with requests, bug fixes, and general questions.

Note: This Zapier integration doesn't import previously closed Groove support ticket conversations—only new conversations (when closed) will trigger a notification after you've set it up.

How this Groove-Fomo integration works

A Groove agent closes a support ticket with a customer
Fomo creates a website notification with details about that closed ticket

Apps involved

Groove
Fomo

When this happens...
Ticket ClosedTriggers when a ticket is closed.
TriggerInstant
automatically do this!
Create EventCreates a new event.
ActionWrite

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More things you can do with Groove and Fomo

Discover other triggers and actions you can use with Groove and Fomo

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
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- Ticket Number
  Required
- Message
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Template
  Required
- First Name
- Email Address
- IP Address
- City
- Province
- Country
- Title
- Image URL
- Url
Action
Write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket Number
  Required
- Agent
  Required
Action
Write
- Body
  Required
- From
  Required
- To
  Required
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket Number
  Required
- State
  Required
Action
Write

About Fomo

Fomo is a social proof marketing platform that streams recent customer behaviors on your website to build trust and increase conversions.

Learn moreLearn moreHelpHelp

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About Groove

The simple helpdesk for SaaS and eCommerce businesses.

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