Zendesk + Pinecone + ChatGPT (OpenAI)

Update Zendesk tickets with ChatGPT responses from Pinecone searches

Provide instant, accurate support responses by combining Pinecone's vector search with ChatGPT. When new tickets arrive in Zendesk, this integration searches your knowledge base for relevant information and generates contextual responses, reducing response times while maintaining accuracy.

When this happens...
New Ticket
Triggers when a new ticket is created. Optionally select an organization.
TriggerPolling
automatically do this...
Search Records
Searches for records in a Pinecone index using a text query.
ActionSearch
then do this...
Conversation
(Recommended) Send a chat to OpenAI, optionally storing messages for continuous conversation. This enhanced action can also help with web search, file search, and advanced tooling such as MCP. Powered by Responses API.
ActionWrite
then do this!
Update Ticket
Update an existing ticket status or add comments.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write

- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write
- Index Name
Trigger
Polling
Try It
- Index NameRequired
- Pod Type
- Replicas
- Deletion Protection
- Tags
- Embed Model
- Embed Field Map
Action
Write
- Warning
- Index NameRequired
Action
Write
- Record IDRequired
- Index NameRequired
- Index HostRequired
- NamespaceRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Index NameRequired
- Index HostRequired
Action
Search
- Index Name
Action
Search
- Index NameRequired
- Index HostRequired
- NamespaceRequired
- Prefix
- Limit
- Pagination Token
Action
Search
- Message
- ImagesRequired
- Max Tokens
Action
Write
- Text to Be AnalyzedRequired
- ModelRequired
- Analysis TypeRequired
- Info 1
Action
Write
- User MessageRequired
- ModelRequired
- Use Latest Stable Version
- Memory Key
- User Name
- Assistant Name
- Assistant Instructions
- Max Tokens
- Temperature
- Top P
- Info 2
Action
Write
- Text to Be ClassifiedRequired
- CategoriesRequired
- ModelRequired
- Max Tokens
- Temperature
- Top P
Action
Write
- Model
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Write
- FileRequired
- Prompt
- Response Format
- Language of the Audio
Action
Write
- Unstructured TextRequired
- ModelRequired
- DescriptionRequired
- Values to ExtractRequired
Action
Write
- PromptRequired
- Model
- User
Action
Write
- Text to Be SummarizedRequired
- ModelRequired
- Max Tokens
- Temperature
- Top P
Action
Write
- FileRequired
- Prompt
- Response Format
- Temperature
Action
Write
- Recipient NameRequired
- Recipient EmailRequired
- From NameRequired
- Email PromptRequired
- ToneRequired
- Body TypeRequired
- Info 3
- ModelRequired
- Max Tokens
- Temperature
- Top P
Action
Write
- Name To Search ForRequired
Action
Search
- QueryRequired
- DocumentsRequired
Action
Search
- Filename To Search ForRequired
- File Purpose To Search For
- FileRequired
- Purpose
Action
Search or write

- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
- Record TextRequired
- Record ID
- Metadata
- Index NameRequired
- Index Host
- NamespaceRequired
Action
Write
- Index NameRequired
- Cloud Provider
- Region
- ModelRequired
- Field Map
- Wait Until Ready
- Deletion Protection
- Tags
Action
Write
- Index NameRequired
- Index HostRequired
- NamespaceRequired
Action
Write
- Record IDRequired
- New Record Text
- New Metadata
- Index NameRequired
- Index Host
- NamespaceRequired
Action
Write
- Index NameRequired
Action
Search
- Index NameRequired
- Index HostRequired
- NamespaceRequired
Action
Search
- Index NameRequired
- Index HostRequired
Action
Search
- Index NameRequired
- NamespaceRequired
- Query TextRequired
- Top KRequired
- Rerank
Action
Search
- Message
- ImageRequired
- Max Tokens
Action
Write
- Text to Be AnalyzedRequired
- Info 1
- Max Tokens
- ModelRequired
- Temperature
Action
Write
- Copy
- Moderation ModelRequired
- Text to be classifiedRequired
Action
Write
- ModelRequired
- User MessageRequired
- Instructions
- Memory Key
- Images
- File Clarification
- Files
- Max Tokens
- Tools
- Response Format
- Tool Choice
- Info 2
Action
Write
- MessageRequired
- Assistant
- Assistant Name
- Assistant Instructions
- Model
- Tools
- Conversation ID
- New Files
- Existing Files
- Response Instructions
Action
Write
- Name
- New Files
- Existing Files
- Metadata
Action
Write
- Unstructured TextRequired
- ModelRequired
- DescriptionRequired
- Values to ExtractRequired
Action
Write
- Info 1
- Info 2
- ModelRequired
- PromptRequired
- Temperature
- Maximum Length
- Stop Sequences
- Top P
- Frequency Penalty
- Presence Penalty
Action
Write
- Info 1
- Info 2
- ModelRequired
- TextRequired
- VoiceRequired
- Response Format
- Speed
Action
Write
- FileRequired
- Purpose
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Filename To Search ForRequired
- File Purpose To Search For
Action
Search
- Name To Search ForRequired
- Model
- Name
- Description
- Instructions
- Tools
- New Files
- Existing Files
- Vector Store
- Metadata
Action
Search or write

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

About Pinecone

Pinecone is a leading vector database for building accurate and performant AI applications at scale in production.

Related categories

AI Tools

About ChatGPT (OpenAI)

ChatGPT is an AI tool built by OpenAI that enables conversational automation.

Learn more

Zendesk + Pinecone + ChatGPT (OpenAI)

Update Zendesk tickets with ChatGPT responses from Pinecone searches

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

Index Status Change

Configure Index

Delete Index

Delete Record

API Request (Beta)

Advanced: Describe Index Stats

List Indexes

Advanced: List Records

Analyze Images

Analyze Text

Conversation (Legacy)

Classify Text (Legacy)

Create Assistant

Create Transcription

Extract Structured Data (Legacy)

Generate An Image

Summarize Text (Legacy)

Create Translation

Write an Email

Find Assistant

Search Embeddings

Find or Create File

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

Add Record

Create Index

Delete Namespace

Update Record

Advanced: Describe Index

Advanced: Describe Namespace

List Namespaces

Search Records

Analyze Image Content With Vision (Legacy)

Analyze Text Sentiment (Legacy)

Check Moderations

Conversation

Conversation With Assistant (Legacy)

Create Vector Store

Extract Structured Data

Send Prompt

Convert Text to Speech

Upload File

API Request (Beta)

Find File

Find or Create Assistant

About Zendesk

Related categories

Similar apps