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Set up your first integration
Quickly connect Twilio to OpsGenie with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Twilio with OpsGenie - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Phone Number" from Twilio.
Add your action
An action happens after the trigger—such as "Create Alert" in OpsGenie.
You’re connected!
Zapier seamlessly connects Twilio and OpsGenie, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling - New Recording
Triggers when a new recording is available on your account.
Try ItTriggerPolling - New Transcription
Triggers when a new transcription is available on your account.
Try ItTriggerPolling - From NumberRequired
- To_numberRequired
- MessageRequired
- Voice
- Language
- Send Digits
ActionWrite
- Instructions_copy
Try ItTriggerInstant- To NumberRequired
- Apply US Prefix
Try ItTriggerPolling- To NumberRequired
Try ItTriggerPolling- Help Text
- From NumberRequired
- Alphanumeric Sender ID
- To_numberRequired
- MessageRequired
- Media_url
ActionWrite
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Practical ways you can use Twilio and OpsGenie
Log OpsGenie alerts received via SMS
Zapier logs every new SMS received to a designated Twilio number about OpsGenie alerts into a preferred data storage. This helps data teams analyze alert trends and patterns over time, improving operational insights and team preparedness.
Data Science
Receive SMS alerts for OpsGenie notifications
When a new alert is created in OpsGenie, Zapier sends an SMS through Twilio. This integration ensures engineers are immediately informed of critical incidents or system issues, reducing response time and improving incident recovery.
EngineeringLearn how to automate Twilio on the Zapier blog
Frequently Asked Questions about Twilio + OpsGenie integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Twilio and OpsGenie
How can I set up a trigger in Twilio to send alerts to OpsGenie?
To set up a trigger in Twilio to send alerts to OpsGenie, start by creating a webhook in Twilio that points to your OpsGenie account. When a specific event occurs in Twilio, such as receiving an SMS or phone call, the webhook will automatically notify OpsGenie of the event, allowing you to handle the alert within our platform.
What kind of actions can be taken in OpsGenie based on Twilio triggers?
In OpsGenie, you can configure actions like escalating notifications, sending alerts via different channels, or automatically assigning tasks based on triggers received from Twilio. For example, if you get an SMS alert from Twilio that meets certain criteria, OpsGenie can escalate the alert according to your specified rules.
Do I need any specific credentials to integrate Twilio with OpsGenie?
Yes, you will need your Twilio Account SID and Auth Token to set up the integration with OpsGenie. These credentials enable secure communication between your Twilio account and our system and are required for authentication purposes.
Can I customize the alert messages sent from Twilio through OpsGenie?
Absolutely! You can customize alert messages by configuring how data from Twilio is presented once it reaches OpsGenie. This includes modifying templates and deciding which details should be highlighted or included in the message body.
Is it possible to delay notifications from Twilio before they reach OpsGenie?
Yes, it is possible by setting rules within your integration settings. You can specify conditions under which notifications are delayed before they reach OpsGenie's systems. This helps with managing notification volume during peak times.
What happens if there's a connectivity issue between Twilio and OpsGenie?
If there's a connectivity issue between Twilio and our system at OpsGenie, we recommend checking both platforms for error logs. Generally speaking," we" ensure retries are attempted automatically for any failed webhook transmissions so no critical alerts are lost.
Are there any predefined templates for integrating Twilio events into OpsGenie?
Yes, we provide predefined templates that simplify mapping common event data from Twilio into actionable alerts within OpsGenie.. These templates include typical fields expected during such integrations reducing much of manual configuration effort needed otherwise.
