Create Microsoft Outlook calendar events for new tickets in SysAid
To better manage your IT tasks that require scheduling, this integration blocks time in your calendar for new SysAid tickets that meet a certain criteria. You can use this for scheduled remote sessions, change management tasks that you need to secure time for, or any other task you have.
To better manage your IT tasks that require scheduling, this integration blocks time in your calendar for new SysAid tickets that meet a certain criteria. You can use this for scheduled remote sessions, change management tasks that you need to secure time for, or any other task you have.
- When this happens...New Service Record
Triggers when a new service record is created in SysAid.
- automatically do this!Create Event
Create an event in the calendar of your choice.
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User Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
Service Record TypeRequired
Request user
TitleRequired
DescriptionRequired
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Impact
Location
Main CI
Priority
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Urgency
Weight
Workaround
Calendar
Time BeforeRequired
Time Before (Unit)Required
Try ItParent FolderRequired
Child Folder
Try It
User Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
# (SR ID)Required
Urgency
Priority
Impact
Title
Description
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Location
Main CI
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Weight
Workaround
Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItCalendar
Try It