Connect ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier to power AI-driven automation

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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.

Add your action

An action happens after the trigger—such as "Custom Request" in Webhooks by Zapier.

You’re connected!

Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Request ID
  Required
Action
Search
- Pick off a Child Key
Trigger
Instant
Try It

- Method
  Required
- URL
  Required
- Data Pass-Through?
- Data
- Unflatten
- Basic Auth
- Headers
- Return Raw Response
Action
Write
- URL
  Required
- Payload_type
- Data
- Wrap Request In Array
- File
- Unflatten
- Basic Auth
- Headers
Action
Write

- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Catch Raw Hook
Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.
Trigger
Instant
Try It
- URL
  Required
- Key
- Deduplication Key
- Xpath
- Basic Auth
- Headers
Trigger
Polling
Try It
- URL
  Required
- Query String Params
- Send As JSON
- JSON key
- Unflatten
- Basic Auth
- Headers
Action
Write
- URL
  Required
- Payload_type
- Data
- Wrap Request In Array
- File
- Unflatten
- Basic Auth
- Headers
Action
Write

For AI agents & developers

Use ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier with AI agents and code

Beyond Zap workflows. Call ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Announcement
Custom Request

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* manageengine-servicedesk-cloud / webhook action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier

Log new customer tickets via webhooks.

When a Webhook is received indicating a new customer ticket via your CRM or another system, Zapier will create a corresponding request in ManageEngine ServiceDesk Plus Cloud. This ensures tickets are recorded efficiently without manual handling, increasing resolution speed and reducing bottlenecks in the support process.

Customer Support Ops

Try it

Trigger Webhooks from newly created requests.

When a new request is created in ManageEngine ServiceDesk Plus Cloud, Zapier will automatically send the request details to a specified location using Webhooks by Zapier. This workflow helps IT teams quickly integrate with other systems or notify relevant platforms, saving time and keeping data consistent.

Try it

Learn how to automate Webhooks by Zapier on the Zapier blog

Make work flow with AI

Level up your ManageEngine ServiceDesk Plus Cloud to Webhooks by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + Webhooks by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and Webhooks by Zapier

How do I set up a webhook with ManageEngine ServiceDesk Plus Cloud to trigger a Zap?

To set up a webhook that triggers a Zap, you'll need to navigate to the 'Admin' section in ServiceDesk Plus Cloud and select 'Custom Triggers.' Here, you can define when the webhook should be fired based on service requests or changes. In your Zapier account, you'll choose the Webhooks by Zapier as your trigger app and use the 'Catch Hook' trigger option. This will generate a unique URL in Zapier that you can then paste into the URL field in your ManageEngine ServiceDesk Plus Cloud webhook settings.

Can I filter specific types of tickets to initiate actions using webhooks?

Yes, within ManageEngine ServiceDesk Plus Cloud's settings for webhooks, you can specify criteria under 'Custom Triggers' to ensure that only specific types of tickets or updates will initiate actions through webhooks. When configuring your Zap in Zapier, you can further refine these triggers using filters so that only certain tickets lead to subsequent actions.

What kind of actions can we automate between ManageEngine ServiceDesk Plus Cloud and other applications using Zapier?

With our integration capabilities via Zaps, you can automate tasks such as creating tasks in project management tools when a new ticket is logged in ManageEngine ServiceDesk Plus Cloud, updating spreadsheets with tracking information when a ticket status changes, or sending notifications through chat applications when high-priority issues are reported.

How do I handle authentication for using webhooks with my ManageEngine account?

When setting up webhooks in ManageEngine ServiceDesk Plus Cloud, authentication is generally handled through API Key generation. You’ll need an API Key from your admin settings which ensures secure communication between our platform and other systems. This key helps authenticate requests coming from your webhooks into our system.

Is it possible to update fields within my service desk tickets automatically?

Absolutely! You can configure Zaps so that upon receiving certain triggers through webhooks—like status changes or priority updates—a series of actions take place. These could include modifying fields within the service desk tickets directly if both systems have corresponding fields accessible for edits via APIs.

Are there any limitations on the number of triggers I can set from ManageEngine ServiceDesk Plus Cloud?

The number of custom triggers you can create in ManageEngine might be subject to plan restrictions or limitations within their software package itself; however, there is no inherent limit on our side concerning how many Zaps you run from various triggers defined within their platform.

Can we detect closed tickets from ManageEngine and initiate further processes automatically?

Yes, by setting up a specific condition under custom triggers for status change events like closing a ticket in ManageEngine ServiceDesk Plus Cloud—our Zaps can catch these events and execute automated workflows to further inform teams via emails or update records accordingly across integrated apps.

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

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Related categories

Productivity

About Webhooks by Zapier

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.