ManageEngine ServiceDesk Plus Cloud + PagerDuty
ManageEngine ServiceDesk Plus Cloud + PagerDuty
ManageEngine ServiceDesk Plus Cloud + PagerDuty integrations
Create requests in ManageEngine ServiceDesk Plus Cloud for new or updated incidents in PagerDuty
Stay ahead and manage your IT support effectively with this integration. Whenever a new report or an update to an existing incident occurs in PagerDuty, this workflow creates a corresponding service request in ManageEngine ServiceDesk Plus Cloud. By linking these two systems, it helps ensure faster reaction times, improved efficiency, and better resource allocation within your support team.
- When this happens...New or Updated IncidentTriggers when new incidents are created, or when existing incidents change state.
- automatically do this!Create RequestCreates a new request.
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More things you can do with PagerDuty and ManageEngine ServiceDesk Plus Cloud
Discover other triggers and actions you can use with PagerDuty and ManageEngine ServiceDesk Plus Cloud
- Event Type
- Assigned To
- Service IDRequired
Try ItTriggerInstant- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling
- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Integration KeyRequired
- DescriptionRequired
- Incident Key
- Incident Key Filter Regex
- Source URL
- Source Name
ActionWrite- ScheduleRequired
- Start TimeRequired
- End TimeRequired
ActionSearch- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling
About ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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