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LiveChat + Startquestion + Delay by Zapier

Send Startquestion surveys after new finished Livechat chats

This template makes it easy to ask your users how they would rate a recent conversation with your support team. Was your agent helpful? Was the problem solved? How was the empathy of your agent? This Zapier template will send a satisfaction, NPS, or your custom survey via Startquestion to a user 10 minutes after the Livechat chat has finished.

This template makes it easy to ask your users how they would rate a recent conversation with your support team. Was your agent helpful? Was the problem solved? How was the empathy of your agent? This Zapier template will send a satisfaction, NPS, or your custom survey via Startquestion to a user 10 minutes after the Livechat chat has finished.

  1. When this happens...
    LiveChatLiveChat
    Finished Chat

    Triggers when the chat is ended.

    TriggerInstant
  2. automatically do this...
    Delay by ZapierDelay by Zapier
    Delay For

    Waits for a set amount of time before completing your Actions.

    ActionWrite
  3. then do this!
    StartquestionStartquestion
    Send Survey via Email

    Sends e-mail with survey invitation to user.

    ActionWrite
Start free with email
Start free with Google
Start free with email
Start free with Google
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Supported triggers and actions

  • LiveChat triggers, actions, and search

    Finished Chat

    Triggers when the chat is ended.

    Trigger
    Instant
    Try It
  • LiveChat triggers, actions, and search

    New Ticket

    Triggers when the ticket is created.

    Trigger
    Instant
    Try It

    • Time Delayed For (value)Required

    • Time Delayed For (unit)Required

    Action
    Write

    • Date/Time Delayed UntilRequired

    • How should we handle dates in the past?

    Action
    Write
livechat logo
livechat logo

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn more

Related categories

  • Customer Support
startquestion logo
startquestion logo

About Startquestion

Startquestion is a professional survey software for your company. NPS, Customer Satisfaction, UX feedback, User Research, Employee Feedback, Customer Experience.

Related categories

  • Forms & Surveys

Similar apps

Zapier Interfaces integrationsZapier Interfaces integrations

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
delay logo
delay logo

About Delay by Zapier

Put your Actions on hold for a specified amount of time before sending data to another app. You can set up scheduled emails, get notified of incomplete tasks, send automatic follow-ups, and automate other tasks on your timeline.
Learn more

Related categories

  • Developer Tools
  • Zapier