HeyGen + Support Board

Turn new Support Board messages into videos using HeyGen templates

Stay on top of customer communication with this seamless workflow which starts when a new message is received in the Support Board app. It then swiftly moves to create a customized video from a template in the HeyGen app. Enhance your customer service by providing personalized video responses in no time, proving a valuable solution to maintaining interactive and engaging customer relations.

When this happens...
New Messages
Triggers when new messages are received in the chat widget or the admin area.
TriggerInstant
automatically do this!
Create a Video From Template
Generate customized videos from templates. Templates offer a rich, versatile content format for your workflow, allowing you to customize text, images, videos, audios, voices, and avatars.
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Supported triggers and actions

Conversation Status Updated
Triggers when the status code of a conversation changes.
Trigger
Instant
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Email Sent
Triggers when a notification email is sent to a user or agent. Docs at
Trigger
Instant
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Message Deleted
Triggers when a message is deleted.
Trigger
Instant
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New Conversation Created
Triggers when a new conversation is created.
Trigger
Instant
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Message Sent
Triggers when a new chat message is sent. It works for both users and agents.
Trigger
Instant
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New Registration
Triggers when a user registers successfully from the registration form of the chat. This Webhook is sent only if the registration is successful. This Webhook is sent also if the registration is updated via the registration form of a Rich Message.
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Instant
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SMS Sent
Triggers when a new text message is sent by a user or an agent.
Trigger
Instant
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- Conversation IDRequired
- User IDRequired
- NameRequired
- MessageRequired
Action
Write
- The action is irreversible
- Conversation IDRequired
- Note IDRequired
Action
Write
- The action is irreversible
- User IDsRequired
Action
Write
- User IDsRequired
- MessageRequired
Action
Write
- ID
- Count
- Full
- Categories
- Articles Language
Action
Write
- Pagination
- Status Code
- Routing
- Routing Unassigned
- Department
- Source
- Tag
Action
Write
- Conversation IDRequired
- Exclude Message
- User ID
Action
Write
- DatetimeRequired
- Routing
- Routing Unassigned
Action
Write
- User IDRequired
- DatetimeRequired
Action
Write
- SettingRequired
Action
Write
- User IDRequired
Action
Write
- StringsRequired
- Language CodeRequired
Action
Write
- The action is irreversible
- Message IDRequired
Action
Write
- Message IDRequired
- Message
- Attachments
- Payload
Action
Write
- User IDRequired
- Status CodeRequired
- Title
- Department
- Agent ID
- Source
- Extra
- Extra 2
- Extra 3
- Tags
Action
Write
- TitleRequired
- MessageRequired
- InterestsRequired
- Conversation ID
- Icon
Action
Write
- SearchRequired
Action
Write
- ToRequired
- SubjectRequired
- MessageRequired
- Sender Suffix
Action
Write
- MessageRequired
- ToRequired
- Template
- Conversation ID
- Attachments
Action
Write
- Conversation IDRequired
- Agent IDRequired
- Message
Action
Write
- Conversation IDRequired
- Status CodeRequired
Action
Write
- ToRequired
- Message
- Attachments
- Phone ID
Action
Write
New Video Event (All Events)
Triggers when a new video event happens. (Note: this trigger includes
Trigger
Instant
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New Avatar Video Event (Success)
Triggers when an avatar video is successfully generated.
Trigger
Instant
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New Video Translate Event (Success)
Triggers when a video is successfully translated.
Trigger
Instant
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- Character TypeRequired
- Avatar ID
- Avatar Scale
- Avatar Style
- Avatar Horizontal Offset
- Avatar Vertical Offset
- Avatar Matting
- Avatar Circle Background Color
- Talking Photo ID
- Talking Photo Scale
- Talking Photo Style
- Talking Photo Horizontal Offset
- Talking Photo Vertical Offset
- Talking Photo Talking Style
- Talking Photo Expression
- Talking Photo Super Resolution
- Talking Photo Matting
- Talking Photo Circle/Square Background Color
- Voice TypeRequired
- Voice ID
- Locale
- Input Text
- Voice Speed
- Voice Pitch
- Voice Emotion
- Audio URL
- Audio Asset ID
- Silence Duration
- Background Type
- Background Color
- Background Image URL
- Background Image Asset ID
- Background Image Fit
- Background Video URL
- Background Video Asset ID
- Background Video Play Style
- Background Video Fit
Action
Write
- Choose a TemplateRequired
- Title
- ElementRequired
- Video Dimensions
- CaptionRequired
- TestRequired
- Callback ID
- Include GIF
- Enable Sharing
- Folder ID
- Brand Voice ID
Action
Write
- Video Translate IDRequired
Action
Write
- Video URLRequired
- Video Title
- Output LanguageRequired
- Translate Audio Only
- Number of Speakers
- Folder ID
- Brand Voice ID
- Callback ID
Action
Write

Dialogflow Message
Triggers when the Dialogflow send a reply to a user message.
Trigger
Instant
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New Login
Triggers when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.
Trigger
Instant
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New Conversation
Triggers when a new conversation is received in the user's chat widget.
Trigger
Instant
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Email Address
Triggers when a user register his email via the follow-up message or registration form.
Trigger
Instant
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New Messages
Triggers when new messages are received in the chat widget or the admin area.
Trigger
Instant
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Rich Message
Triggers when the user submits the values inserted in a Rich Message. All the Rich Messages that require the submitting of data fire this Webhook, some of them are the follow-up email form, the registration form, the buttons.
Trigger
Instant
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User Deleted
Triggers when a user is deleted.
Trigger
Instant
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- First name
- Last name
- email
- Profile image
- password
- User type
- Extra
Action
Write
- The action is irreversible
- User IDRequired
Action
Write
- Conversation ID
- Message
- Attachments
- Language
- Event
- Parameters
- Audio
Action
Write
- Conversation IDRequired
Action
Write
- Conversation IDRequired
- User ID
Action
Write
- SettingRequired
- Default
Action
Write
- IDRequired
- Sub IDRequired
Action
Write
- User IDRequired
- Conversation IDRequired
- DatetimeRequired
Action
Write
- Conversation IDRequired
Action
Write
Get Settings
Returns an array with all the settings.
Action
Write
- Conversation IDRequired
Action
Write
- Email
- Password
- User ID
- Token
Action
Write
- User IDRequired
- Conversation IDRequired
- Message
- Attachments
- Conversation Status Code
- Payload
- Queue
- Recipient ID
Action
Write
- PSIDRequired
- Message
- Attachments
- Metadata
- Facebook Page IDRequired
Action
Write
- MessageRequired
- Max Tokens
- Model
- Conversation ID
- Audio
Action
Write
- SearchRequired
- Articles Language
Action
Write
- SearchRequired
- User IDRequired
Action
Write
- Recipient IDRequired
- Sender IDRequired
- MessageRequired
- Attachments
Action
Write
- Chat IDRequired
- Message
- Attachments
- Conversation ID
Action
Write
- Conversation IDRequired
- DepartmentRequired
- Message
Action
Write
- User IDRequired
- First name
- Last name
- Email
- Profile image
- Password
- User type
- Settings extra
Action
Write
- Event TypeRequired
Trigger
Instant
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New Avatar Video Event (Fail)
Triggers when a HeyGen video fails processing.
Trigger
Instant
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New Video Translate Event (Fail)
Triggers when a video translation fails.
Trigger
Instant
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- Test Mode
- Add Caption
- Video Title
- Callback ID
- Video Dimensions
- Folder ID
- ScenesRequired
Action
Write
- Avatar Pose ID
- Avatar Style
- Input Text
- Voice ID
- Input Audio URL
- Video Dimensions
Action
Write
- Video IDRequired
Action
Write
- Video IDRequired
Action
Write
- File Content TypeRequired
- FileRequired
Action
Write

About HeyGen

Meet HeyGen - The best AI video generation platform for your team.

Learn more

Related categories

AI Content Generation

About Support Board

Support Board is a communication and chat platform powered by artificial intelligence-driven chatbots.

Related categories

Customer Support

HeyGen + Support Board

Turn new Support Board messages into videos using HeyGen templates

Conversation Status Updated

Email Sent

Message Deleted

New Conversation Created

Message Sent

New Registration

SMS Sent

Add Note

Delete Note

Delete Users

Direct Message

Get Articles

Get Conversations

Get Last Message

Get New Conversations

Get New User Conversations

Get Setting

Get User Conversations

Google Translate

Delete Message

Update Message

New Conversation

Push Notification

Search Conversations

Send Custom Email

Send SMS

Update Conversation Agent

Update Conversation Status

WhatsApp Send Message

New Video Event (All Events)

New Avatar Video Event (Success)

New Video Translate Event (Success)

Create an Avatar Video (Scene)

Create a Video From Template

Retrieve a Translated Video Status

Translate a Video

Dialogflow Message

New Login

New Conversation

Email Address

New Messages

Rich Message

User Deleted

Add User

Delete User

Dialogflow Message

Get Agents in Conversation

Get Conversation

Get External Setting

Get Multi Setting

Get New Messages

Get Notes

Get Settings

Get Last Agent in Conversation

Login

Send Message

Messenger Send Message

Open AI Message

Search Articles

Search User Conversations

Send Email

Telegram Send Message

Update Conversation Department

Update User

New Video Event (Custom)

New Avatar Video Event (Fail)

New Video Translate Event (Fail)

Create an Avatar Video (Generate)

Create a WebM Avatar Video

Retrieve Shareable Link for a Video

Retrieve a Video Status

Upload an Asset

About HeyGen

Related categories

About Support Board

Related categories